Extra Items Price is being added twice!!

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 31, 2021 at 4:41 pm #10203
    Iqbal Zaqzouq
    Participant

    Hello..

    I’m Using FoodBook Plugin on my website, and I’ve noticed that “Extra Items Price” is being added twice to the total price, but it only happens after placing the order. So, in checkout page the customer will see the correct price, but after they place the order they see that the price is higher than it should be.. as the extra items price is added twice.

    Can you please have a look at it.. HERE

    Here’s a screenshot for the price before placing the order “with the correct price”

    Before

    and another after it “with the wrong price”

    After

    Thanks in advance.

    • This topic was modified 4 years, 8 months ago by Iqbal Zaqzouq.
    April 1, 2021 at 11:19 pm #10221
    ThemeLooks Support Team
    Keymaster

    Dear Iqbal,

    As we can understand, it’s a plugin confliction issue. It’s not our plugin FoodBook issue.

    Please check out the issue by changing the theme that you are using at the moment. Also, deactivate 3rd party plugins to check which plugin conflicts with FoodBook.

    Best Regards,
    ThemeLooks Support Team

    April 3, 2021 at 3:14 pm #10228
    Iqbal Zaqzouq
    Participant

    Hi,

    I tried FoodBook plugin on two different websites, each one is using a different theme and different plugins. Still, I’m facing the same issue.
    So I actually believe it is a FoodBook Problem.

    Note: both my websites are multilingual sites with 2 languages, and I’ve noticed some issues from FoodBook with the content of the other language. Can that be the case?? Dose FoodBook work with multilingual websites??

    April 3, 2021 at 3:20 pm #10229
    ThemeLooks Support Team
    Keymaster

    Dear Iqbal,

    Yes, language can be an issue because it does not support RTL language.

    Best Regards,
    ThemeLooks Support Team

    April 4, 2021 at 7:17 pm #10249
    Iqbal Zaqzouq
    Participant

    Alright.. First off, I think that the issue with this plugin is not because of RTL languages.. It occurs when the website is multilingual.. whether the languages are RTL or not. It duplicates some features (once for each language) so the price is wrong.
    That is what I’m kindly asking you for help with.

    Second off, is there any way to make this plugin support RTL language?? It is necessary for me since the main language of my website is an RTL language.

    Thanks,

    April 7, 2021 at 2:49 pm #10297
    ThemeLooks Support Team
    Keymaster

    Dear Iqbal,

    We are sorry for the late reply.

    We found out the issue. It was taking too much time to found out the issue. The “Extra Items Price is being added twice” it’s all about the WPML issue. Please check out this screenshot http://prntscr.com/115sg4k to fix the issue.

    Moreover, contact here https://www.themelooks.com/contact/ to get a quote for a customization service for the RTL language.

    Best Regards,
    ThemeLooks Support Team

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