Delivery/pickup time

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  • April 14, 2021 at 1:30 pm #10406
    Cecilia Pelosi
    Participant

    Hello,

    about Delivery/pickup time during the checkout i find 2 problems:

    1) When users choose the time, the first time option should be one hour later than when you place your order. ( for example if a place my order at 11.15 am, my first option should be at 12.15 ) . Now it is not like that.
    SCREENSHOT SCREENSHOT

    2) If the customer wants to schedule the delivery for a later day, the options do not show the hours following the time in which he is placing the order. ( for example i want schedule the delivery for tomorrow at 8 pm, but if i’m placing the order the day before at 9 pm in the option the first time is 9.pm and not before. )

    Is it possible?

    Thank you.

    Best regards.

    Cecilia

    April 14, 2021 at 2:45 pm #10407
    ThemeLooks Support Team
    Keymaster

    Dear Cecilia,

    We are sorry to say that those are not a problem. It’s our plugin features and our plugin works like that.

    1) The time will choose by a user when ordering, it’s your selected time slot based on your business hours. The time slot divides your business hours. The user will choose the available time slot when ordering. If your time slot is full of order for a time then no one will able to order by selecting that time slot.

    2) If a customer wants to schedule the delivery for a later day, the customer will get all of your time slots based on your business hours. If your time slot is full of order for a time then no one will able to order by selecting that time slot.

    If you are looking for some customized features based on your specific needs and requirements then please contact here https://www.themelooks.com/contact/ with your requirements with details to get a quote for the customization services.

    Best Regards,
    ThemeLooks Support Team

    April 19, 2021 at 4:22 pm #10447
    Cecilia Pelosi
    Participant

    Thank you for your replay, but your answer is not correct:

    1) I set Delivery time slot to 1 hour (60. minutes) : so if at 16.15 a client send an order the first available time should be 17.15 right? not 16.30 . . .
    Do you understand what i mean ?
    delivery time slot

    2) There is another bug on your plugin, about products list loading. Clicking on the following products the site scroll down at the end of the page, like an anchor link. Could do please tell me why?

    screenshot 1: clicking

    screenshot 2: scroll down

    You can try on my website: https://www.labottegadelfalchetto.it/ordina-online/

    Thank you.

    Best regards.

    Cecilia

    April 20, 2021 at 9:54 am #10456
    ThemeLooks Support Team
    Keymaster

    Dear Cecilia,

    1) As we mentioned in our previous reply “The time slot divides your business hours.” Example: Your business hours are 9:00 to 21:00 and you select 60min time slot. Then the system divides your business hours into the 11 available order time slots that show on the checkout page. It doesn’t work as you described. Also, it’s not logical as you described. Example: a customer visits your website at 20.30. Based on your logic the available time should be 21:30 but 21:30 is out of your business hours and you will not deliver the Food after your business hours.

    2) We have reviewed your reference link. It’s not an issue. When you clicking on the pagination it takes you to the footer because the content is loading. After loaded the content it gets back to you there where you were.

    Best Regards,
    ThemeLooks Support Team

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