Hello,
We are sorry to say that there is nothing in our hands to provide a refund.
We are here to assist you. Please follow the installation steps from the Bizdrone Doc to install the theme properly in the proper way https://www.themelooks.com/documentation/bizdrone/
If you don’t have any software (WordPress) knowledge then you should hire someone expert to help you. You can also hire our team.
Best Regards,
ThemeLooks Support Team