Hi Miranda,
Please don’t break our support forum rules by posting wrong forum that item you have not bought. This is not the same item that you have bought.
So, please post your topic with details in the exact/right/correct forum that item you have bought.
Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.
Best Regards,
ThemeLooks Support Team