Front End Support Please!

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  • October 6, 2020 at 7:04 pm #8622
    tolga k
    Participant

    Hi there,

    thank you for making a great plugin, I was hoping to get some support 😀

    I am putting together this website together and this is my first time doing a food ordering website and your plugin has made it a simple process to do so.

    Although I am having the following issues: – Please view screenshots here https://imgur.com/a/9YpVYnp

    1. “account” icon and text just keep bouncing. Not entirely too sure how to hide or remove.

    2. I can’t seem to see the option of what time to pick up.

    3. The “orders” tab on my account page takes me to 404

    4. I don’t have the “Custom order confirmation page” – as per FoodBook screenshots on envato.

    I feel like I’m missing some pages / elements. Any help and guidance would be appreciated

    October 7, 2020 at 10:11 am #8628
    ThemeLooks Support Team
    Keymaster

    Dear tolga,

    1. “account” icon and text just keep bouncing. Not entirely too sure how to hide or remove.
    – It’s all about your theme issue. The style (CSS) is getting from your theme, it’s not coming from FoodBook. In this issue, you could check this out using another theme.

    2. I can’t seem to see the option of what time to pick up.
    – Please check out the documentation https://themelooks.net/documentation/plugin/foodbook/ to set deliver/pickup time.

    3. The “orders” tab on my account page takes me to 404
    – It can be the WooCommerce settings issue or the theme issue. We are sorry to say that we are not familiar with the issue.

    4. I don’t have the “Custom order confirmation page” – as per FoodBook screenshots on envato.
    – Maybe it’s conflicted with your theme. Could you please provide a screenshot of the order confirmation page?

    Best Regards,
    ThemeLooks Support Team

    October 7, 2020 at 10:57 am #8634
    tolga k
    Participant

    Hi.

    Thanks for getting back to me.

    1. “account” icon and text just keep bouncing. Not entirely too sure how to hide or remove.
    – It’s all about your theme issue. The style (CSS) is getting from your theme, it’s not coming from FoodBook. In this issue, you could check this out using another theme.
    When I remove foodbook, it works like normal again but okay I’ll touch base with my theme support.

    2. I can’t seem to see the option of what time to pick up.
    – Please check out the documentation https://themelooks.net/documentation/plugin/foodbook/ to set deliver/pickup time.
    Some parts of your documentation is extremely vague, I have set a pick up / delivery time. and it’s still not showing

    Please refer to this link – Here – photo 3

    3.
    Order confirmation screen. please refer to screenshot here

    What woocommerce settings issue can it be? I understand you are not woocommerce but surely you could possibly guide me in the right direction.

    I can’t seem to find much in my theme settings either. Any help would be appreciated

    Is there a theme you recommend?

    Thank you so much
    Tolga

    October 7, 2020 at 3:14 pm #8642
    ThemeLooks Support Team
    Keymaster

    Dear tolga,

    After reviewing your order confirmation screenshot we can confirm that it’s all about your theme issue. Because your theme customized fully the WooCommerce and its design.

    You could try to use these themes if you are looking for a dedicated WooCommerce theme.
    https://themeforest.net/item/karton-multipurpose-woocommerce-theme/25295639
    https://themeforest.net/item/woolea-minimal-woocommerce-theme/25743000

    We have used the following theme for the demonstration purpose.
    https://themeforest.net/item/eoxpress-marketing-agency-wordpress-theme/24294328

    Best Regards,
    ThemeLooks Support Team

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