Invoice print

[Eleguan]

Hello,
i have a problem with the print function.
when i print the invoice via the backend everything is ok, but when i print the invoice via the kitchen manager, you can hardly see the color during printing. can you help me please?

i am using the latest version of both plugins

[Eleguan]

Here yxou can see the different.
left ist from backend print (colors are good)
right from kitchen manager (colors are not good)

In your demo at envato you have the same problem

please, help me.
thanks a lot

• This reply was modified 4 years, 3 months ago by Eleguan.

[ThemeLooks Support Team]

Dear Eleguan,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[Eleguan]

Thank You

[Eleguan]

when can i expect it? a customer is already using the plugin and is having problems with printing recipes

it worked with an earlier version of your plugin

• This reply was modified 4 years, 3 months ago by Eleguan.
• This reply was modified 4 years, 3 months ago by Eleguan.

[ThemeLooks Support Team]

Dear Eleguan,

We are sorry to say that we didn’t find any issue. Could you please download and use the updated plugin and recheck the issue?

Best Regards,
ThemeLooks Support Team

[Eleguan]

unfortunately that did not help!

it worked perfectly with an older version of the plugin

if you print over the backend everything is ok
but i need the function via the kitchen manager

• This reply was modified 4 years, 3 months ago by Eleguan.

[ThemeLooks Support Team]

Dear Eleguan,

Could you please check the issue by removing your website, browser, and other caches? Because it can be a cache issue. Our printing system working from the same functions for admin and managers. So, It’s not supposed to happen.

Best Regards,
ThemeLooks Support Team

[Eleguan]

I emptied the cache. Unfortunately, it doesn’t work.
I tested it with several browsers.
on the photo on the left is the backend, on the right the frontend.
the colors and the scaling are not correct on the frontend ..
I have now set the scaling to 95% but then the colors do not fit.

[ThemeLooks Support Team]

Dear Eleguan,

Please provide your wp-admin & kitchen manager (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Author]

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