Then it’s all about 3rd party plugin confliction issue. Please remove 3rd party plugins one by one except the theme required plugin to check the confliction.
Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.
i have same issue pls need support
and need also to have one more column in the footer , the theme has 3 , about us , newsletter widget , and the footer menu , i need to have one more column
thank you http://www.groizhost.com