404 page instead of thank you page when placed order

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Support Home › Support Home › Restrofood › 404 page instead of thank you page when placed order

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Viewing 3 posts - 1 through 3 (of 3 total)
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    Posts
  • April 19, 2023 at 6:46 pm #13302
    Viet Tung, Tran
    Participant

    Hello,
    when i make a test order logged in as admin, everything works fine. But when i logged out or logged in as customer, it shows 404 page instead of thank you page.

    URL: https://restro1.hang-duc.com
    https://restro1.hang-duc.com/order-received/286/?page_id=193&key=wc_order_hbHoXBkRYOF7W

    The order is placed and the url is for the thank you page, but it shows 404 error page.

    Best regards

    April 20, 2023 at 12:09 pm #13311
    ThemeLooks Support Team
    Keymaster

    Hello,

    Did you add any payment gateway?

    We didn’t find any payment gateway on your website. Without selecting a payment gateway how you placed the order?

    Moreover, there is something wrong with your WooCommerce settings. That’s why your system doesn’t allow us to place an order https://prnt.sc/iaoTsdQ93nZm

    Please Note: We will be on Eid Vacation from 21 to 28 April. Support will go slow down until we are back. Please keep patience.

    Best Regards,
    ThemeLooks Support Team

    April 20, 2023 at 10:37 pm #13316
    Viet Tung, Tran
    Participant

    Hello team,
    something was really wrong with this site, i setup a second site with the same settings and it works now. So this issue is not related with Restrofood.

    Wish you all have a wonderfull vacation.

    Best reagrds

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