Address field not saved

[BOUCHAIR]

Hello
1) I just installed the plugin, the customer address is not saved when the order is made!

Yoy can test here :
https://www.grossiste-alimentaire.com/Spicegrill_shop/categorie-produit/menu-sandwichs-naan/

Thank you for your help

[ThemeLooks Support Team]

Hi,

We are sorry to say that we didn’t understand your issue.

Could you please explain with more details?

Best Regards,
ThemeLooks Support Team

[BOUCHAIR]

Hello
Please see attached image :

Address not saved when your plugin is enabled
Each time we make a new order, we have to enter the address !

Thank you

[ThemeLooks Support Team]

Hi,

We are sorry to say that there is no relation between our plugin with the issue. We mean to say it’s not our plugin issue. It can be your theme or other issues.

Best Regards,
ThemeLooks Support Team

[BOUCHAIR]

Hello
I diseable your plugin, the address is displayed
I enable the plugin the address is removed

I’m using this theme from 2 years now and don’t have this problem before

[BOUCHAIR]

Plugin diseabled

[BOUCHAIR]

Hello
The plugin conflict with some themes :
Woodmart
https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492
32,665 sales

et Porto
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
64,214 sales

and works with others theme
as Twenty Twenty-One

[BOUCHAIR]

Hello
I installed the plugin with Storefront theme (by Automattic)

I don’t understand what I’m doing wrong!

Please see the provided video

[video src="https://www.autourdumiel.com/bug.mp4" /]

Access backend for testing :
https://www.autourdumiel.com/wp-admin
Login : dwebagency
Password : !Oleg2005!

Thank you

[ThemeLooks Support Team]

Hi,

Your provided credential is not working.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[BOUCHAIR]

Hello
Sorry

https://www.autourdumiel.com/wp-admin
Login : dwebagency
Password : Elyes2005!!

Thank you

[ThemeLooks Support Team]

Hi,

We didn’t find any issue on your website.

Please check out the following screenshots as a reference.
http://prntscr.com/1jf07e1
http://prntscr.com/1jf0erg

Best Regards,
ThemeLooks Support Team

[BOUCHAIR]

Hello
Have seen the video i sent you ?

https://www.autourdumiel.com/bug.mp

[BOUCHAIR]

Hello
How can you test without passing any order ??

Thank you

[ThemeLooks Support Team]

Hi,

We watched the video. After then we test it by ourselves.

We test it without placing an order by not providing some required information to check only the address field.

Best Regards,
ThemeLooks Support Team

[BOUCHAIR]

Hello
My problem is the Street address is not displayed in the field address when your plugin id enabled
You have set street address to : mirpur kaprul
but when you try to make an order the street address is not diplayed

and you said : We didn’t find any issue on your website.

Are serious or don’t want to fix the bug ?

If you can’t fix this bug please make a refund your plugin is not usable

Thank you

[Author]

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