After New Update Website Design Change

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #8774
    Emrah
    Participant

    Hi Suppor team,

    I connected via Envato then update the theme but my website now looks messy, after the update change.

    Home v1

    #8782

    Dear Emrah,

    You need to remove and reinstall the “voifone” Theme, “Voifone Core” and “WPBakery Page Builder” Plugins to get the full updates of the theme.

    Please follow the steps below to update the theme.

    1. Go to Appearance -> Themes
    2. Active another theme & delete the Voifone theme
    3. Click Add New -> Upload
    4. Upload, install & activate the latest version of Voifone theme

    Or check out the article https://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/ to update the theme.

    Follow the steps below to update the plugin.

    1. Go to Plugins
    2. Deactivate & delete the Voifone Core and WPBakery Page Builder Plugins
    3. Go to Appearance -> Install Plugins
    4. Install & activate the latest version of the plugins

    Best Regards,
    ThemeLooks Support Team

    #8840
    Emrah
    Participant

    Hello Suppor team,

    I understand for the update I need to remove and reinstall but how it will become my page settings, and design, like a before updates?

    Am I need to design my website again ?

    #8841

    Dear Emrah,

    All content will be in the same place if you follow our steps. No problem, you don’t lose any content and design.

    Best Regards,
    ThemeLooks Support Team

    #8850
    Emrah
    Participant

    Hi,
    We have followed all the steps to update the theme but we had the same issues, you can see issues that we face on below screenshots

    Before update https://ibb.co/xfcM56V
    After update https://ibb.co/tLRPYqz

    Best Regards
    Emrah

    #8852

    Dear Emrah,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8859

    Dear Emrah,

    We have reviewed your website and we didn’t find any issue like your After update screenshot. Everything is looking your Before update screenshot. Maybe it was your website or server cache issue.

    Best Regards,
    ThemeLooks Support Team

Viewing 7 posts - 1 through 7 (of 7 total)
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