Hi Derek,
First of all, please follow the steps carefully from the provided documentation to install & import the demo data properly.
Also, you could follow the steps below.
1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky )
6. then import all of the demo data (wait until all of the demo data are imported completely)
Moreover, please watch the video tutorials (here https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=1 ) to customize this theme in the proper way.
Furthermore, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.
Best Regards,
ThemeLooks Support Team