branch manager

[plusestudiochile]

Hello, I have a serious problem…

In the branch manager, I have selected different users depending on the location and location, however, they all receive requests from the other locations.

It is not filtering the orders that are only for that location

I need only the branch manager of the corresponding location to be able to see the web orders

I need help, urgently

[plusestudiochile]

hello,

Now it works fine for me, but it doesn’t take me the sound notification.

I had to reinstall everything again… but I don’t get the notification sound…

how can i fix it?

another query is there any way to place a push notification?

[plusestudiochile]

Another thing that is wrong is the time zone, I select Santiago de Chile and it continues to show me another time.

the cpanel server has the correct time in santiago.

why does it show me another schedule?

[plusestudiochile]

Hello, I think this fails a lot…

sometimes the mp3 you load plays and sometimes it doesn’t…

I have tried and it does not ring immediately when placing an order… sometimes it does not ring…

what is the solution?

because it can’t work when the mp3 feels like it

[ThemeLooks Support Team]

Hello,

For all of your questions, please check out the FoodBook doc first https://themelooks.net/documentation/plugin/foodbook/

If you have any confusion then back here.

Best Regards,
ThemeLooks Support Team

[plusestudiochile]

what I tell him is to load the mp3 for notifications…

and it doesn’t ring every time, it rings when he wants…

how can that be solved?

[plusestudiochile]

another thing… I have the date correctly configured in the foodbook plugin and also in wordpress with my time zone… and the time keeps taking me wrong…

I clarify that the cpanel server has the time zone that I need as well as the plugin and wordpress

Why doesn’t the time work right?

[plusestudiochile]

hello,

I need an answer I’ve been waiting for hours…

I have problem with audio notification..

It doesn’t ring… every time I place an order… I have to manually refresh the web to be able to see the orders…

and problems with the time your plugin does not take the time as it corresponds

It is urgent I have a restaurant in production and this is causing me to have problems

[plusestudiochile]

I’ve been trying to solve this problem for hours, with 3 branches in trouble…

where the sound does not sound….

I need urgent help at least today 50 orders were late and I spent a lot of money on these plugins…

I need urgent help so that the sound of orders always sounds

Is it too much to ask?

[plusestudiochile]

The sound only plays when an order is paid successfully?

If you use a payment gateway as a visa and the payment fails, the sound does not warn?

[ThemeLooks Support Team]

Hello,

The notification sounds one time when a new order is placed. If you want a continuous sound then you could check the checkbox that shows in this screenshot https://prnt.sc/wc7zdu

If you still having a sound issue then please remove your browser cache and check the browser audio permission https://prnt.sc/wc4sjz or https://prnt.sc/wc4w2c and Allow.

OR provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[plusestudiochile]

hello,

the time does not work well for me… the sound problem has been solved

but I configure the time in foodbok utc -4 and in wordpress utc -4 and it shows me 6 hours of difference to the time that it should show me

[plusestudiochile]

As shown in the pictures above…

I have wordpress configured in utc -4 and in foodbook utc-4

however, orders recognize another time…

This affects me because when the premises close, they continue to receive orders…

I need the hours for the opening of the premises and the closing of the premises to work well

receive orders only at the configured times

• This reply was modified 2 years ago by plusestudiochile.

[plusestudiochile]

hello

could you answer me?

I have problems with the schedule as indicated above with the images

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

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