Can not install or create an account

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  • #10803
    Sergio
    Participant

    Hello,

    I purchased the product 6 months ago and it was working since i set it up.
    I had to change webhosting and i m not able to install it now, i tried v2.3/2.4 and also on other webhosting without results.
    Can you help me to fix the issue?

    On my main site i m able to install and it does link to the db but not able to create the admin account or i get error 500 (i use php 7.2.34):
    https://allsafevpn.com/ip-lookup/install

    I tried to load it on another host but i get “Please check your network connection” message:
    https://allsafevpn.org/ip-lookup/install

    #10807

    Dear Sergio,

    Did you deactivate the license before installing the script on the new domain?

    Moreover, it can be your hosting server permission issue. That’s why you are getting the network connection error.

    Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

    Problem 01: proc_open is not available on php installation
    https://prnt.sc/10l750z

    Problem 02: Cannot connect API using port 80
    https://prnt.sc/10l75bl

    After then, please follow the installation steps from our provided documentation.

    Best Regards,
    ThemeLooks Support Team

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