Can not use find user popup in admin panel

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Support Home › Support Home › ForumUS › phpbb 3.3.x Style › Can not use find user popup in admin panel

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • October 3, 2018 at 3:54 pm #4718
    Dinh
    Participant

    I have install Forumus phpBB theme for my forum
    Before I used phpBB v3.2.2 and I can not use find a member popup
    after that I upgrade my forum to v3.2.3 and it same before

    Find a member popup working when I set default theme to prosilver (default of phpbb forum)

    October 3, 2018 at 4:35 pm #4719
    ThemeLooks Support Team
    Keymaster

    Hi Dinh,

    Basically, each style/theme has not the same features.

    Please Note: Our style/theme is all about those features that have/included/present in our style/theme.

    Please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

    Best Regards,
    ThemeLooks Support Team

    October 3, 2018 at 4:42 pm #4720
    Dinh
    Participant

    find a memeber popup in admin panel is a default function of phpbb forum.
    I install your theme and set it to default and then this function not working.
    You say basically, each style/theme has not the same features????

    October 3, 2018 at 4:50 pm #4721
    ThemeLooks Support Team
    Keymaster

    Basically, we are providing phpBB style/theme. So, we are not responsible for any kind of phpBB system issue.

    However, could you please provide us a screenshot of your issue, which function are you talking about?

    Best Regards,
    ThemeLooks Support Team

    October 3, 2018 at 5:12 pm #4722
    Dinh
    Participant

    I click Find a member in admin panel

    https://prnt.sc/l1n8dp

    and this not response
    http://prntscr.com/l1n8xk

    October 3, 2018 at 5:16 pm #4723
    ThemeLooks Support Team
    Keymaster

    Please provide a screenshot using prosilver

    Best Regards,
    ThemeLooks Support Team

    October 3, 2018 at 5:33 pm #4724
    Dinh
    Participant

    When I use prosilver theme
    https://prnt.sc/l1njnu
    https://prnt.sc/l1nk38

    October 3, 2018 at 6:19 pm #4725
    ThemeLooks Support Team
    Keymaster

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    October 3, 2018 at 6:45 pm #4726
    Dinh
    Participant

    Thanks

    October 4, 2018 at 2:56 pm #4729
    ThemeLooks Support Team
    Keymaster

    Hi Dinh,

    We are really sorry to say that we have double checked everything but we are unable to find out the issue, why the option is not working?

    Best Regards,
    ThemeLooks Support Team

    October 4, 2018 at 3:44 pm #4730
    Dinh
    Participant

    Oh okay. I think I will refund on CodeCanyon and change to xenforo instead of phpbb

    October 4, 2018 at 5:28 pm #4735
    ThemeLooks Support Team
    Keymaster

    Alright. As you wish.

    Best Regards,
    ThemeLooks Support Team

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