Cancel payment by credit card still goes to kitchen

[Antonio]

Hi, i´m having the issue that when i purchase it cancelled by the credit card bank still goes to kitchen as approved. can you help me to fix that? thanks

[ThemeLooks Support Team]

Hello Antonio,

Please let us know the version of the FoodBook that you are using?

Also, provide a bunch of related screenshots to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Antonio]

payment cancel by no funds on credit car. screenshot https://prnt.sc/Lg1zH9FZV3PN

the purchase went to kitchen manager and no say is refused by credit card bank https://prnt.sc/TeQU5wKpRPN8
in my logic if the vredit card refused the purchase should´t go to kitchen manager.

i download and install the version of the plugin 4.2.1 but in the plugins shows version 1.0
https://prnt.sc/1A7dtYbXD_Wy
Thank you

[ThemeLooks Support Team]

Hello,

We have double-checked our plugin and we didn’t find an issue like this. We are trying to figure out the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

The issue has been resolved and the plugin was updated on Codecanyon. Please download and use the updated plugin to get rid of the issue.

Best Regards,
ThemeLooks Support Team

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