Can’t access elementor to edit portfolio

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Support Home › Support Home › MFolio › WordPress Plugin › Can’t access elementor to edit portfolio

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  • December 21, 2020 at 4:53 pm #9251
    lew
    Participant

    Hi, I have an issue whereby I can’t access a portfolio using elementor to edit it. I create a portfolio item, publish it, choose ‘Edit with Elementor’, the editor starts to load, then the page just stays on the elementor loading screen.

    I’m using the latest version of WordPress
    Elementor Pro v3.0.5

    December 21, 2020 at 5:39 pm #9252
    ThemeLooks Support Team
    Keymaster

    Dear Lew,

    We are sorry to say that we have double-checked our plugin and didn’t find any issue like this.

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    December 21, 2020 at 7:08 pm #9253
    lew
    Participant

    OK, sent you a mail.

    Cheers

    December 22, 2020 at 12:06 pm #9257
    ThemeLooks Support Team
    Keymaster

    Dear Lew,

    It was your website permalinks issue. We have fixed the issue by resetting it. Now everything is working perfectly.

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

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