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[Sreejith]

Hi,

I need to change the datacenter location map and also teh chat plugin is not working. Please help me.

[ThemeLooks Support Team]

Hi There,

Please follow the steps below to change the map location.

1. Open js/main.js in editor
2. Search the comment MAP
3. Search the code var initMap2 = function () {
4. Change the locations name, lat and lang ( check the screenshot as reference http://prntscr.com/e4s8vv )

About chat plugin:
The tawk.to chat plugin does not work in a local PC. In this issue, you need to upload the template to a hosting server.

Moreover, you could provide us your website URL to review the chat plugin issue.

Best Regards,
ThemeLooks Support Team

[Sreejith]

Hi,

I have tried to add Chicago with following code, but nothing happened.

[‘Chicago, US’, 41.8781, 87.6298, 4],

Also the chat plugin is showing, but I dont know how to administrate it without any admin page.

[ThemeLooks Support Team]

First of all, please check out the screenshot http://prntscr.com/e51asg to solve the datacenter MAP location issue.

2nd, please follow our provided documentation FAQ “How can I change “Live Chat Widget”?” to fix the issue. Moreover, learn more here https://www.tawk.to/knowledgebase/getting-started/adding-a-widget-to-your-website/

Best Regards,
ThemeLooks Support Team

[Sreejith]

Hi,

I have tried to add the code as you mentioned. But it now some other place instead of chicago. Since there is no option to attach image here, i am unable to add the screen shot for the same.

[ThemeLooks Support Team]

Did you forget to add an minus sign before longitude? ( Screenshot: http://prntscr.com/e5hclz )

By the way, you have provided us the location name, lat and lang on your previous message.

So, please use exact location name, lat and lang.

Best Regards,
ThemeLooks Support Team

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