Dear Marlon,
Our sales team informed us that you are replying to vai email instead of replying here. That’s why we are not getting any of your replies. Please reply here instead of replying to vai email to get assistance from us.
Moreover, please watch this video screen capture https://www.awesomescreenshot.com/video/2345398?key=435b9f64a415b901320a23d9324fe509 to see your provided credential is not working.
Hance, please provide the correct wp-admin Username & Password to review the issue to fix.
Best Regards,
ThemeLooks Support Team