Container For Header Image Text

[Caleb]

Hi, is there a way that I can increase the width of the text on the mobile version. My word is cut of in the middle and it goes to another line. I have a screen shot but don’t see anywhere I can attach it so that you can see the issue that I’m having. Thank you!

[ThemeLooks Support Team]

Hi Caleb,

We are really sorry to say that, there is no way to increase the width of a text on the mobile version.

Moreover, you could use this application https://app.prntscr.com/en/download.html to provide us a screenshot.

Best Regards,
ThemeLooks Support Team

[Caleb]

No problem. This is the problem I’m trying to fix without changing the Paragraph 2 text that I’m using. You’ll see how the word “Content” is broken up and would like it to be on one line.

http://prntscr.com/iemx0f

[ThemeLooks Support Team]

Hi Caleb,

In this issue, you could use the custom CSS below.

@media screen and (max-width: 480px) {
    .banner--content-right,
    .banner--content-left {
        width: 100%;
    }
}

Best Regards,
ThemeLooks Support Team

[Caleb]

Thanks, that seemed to help. Is there any way so that “The” is not the only word on the first line? Also is there a way that some of my face in my header image can show up in the mobile view? Thanks for your help. I really appreciate it.

Here’s another screen shot referencing what I’m asking.

http://prntscr.com/if5hwn

[Caleb]

Also, where do I change the testimonial section? i can’t find it for the life of me. And, I worked through the documentation of my contact forms but none of them are sending in my test requests. Thank you so much and I love the theme. I’ll make sure to leave a review.

[ThemeLooks Support Team]

Please provide us your website URL to provide you a custom CSS for the header image.

Moreover, you will find out the section list in the page to edit. Please follow the steps below.
1. Edit the Home page
2. Scroll down to get the sections (check out the screenshot as reference http://prntscr.com/ifw3sn )
3. Edit the section to click on the edit button

Furthermore, please find out how do work contact form 7 from here https://contactform7.com/docs/

Best Regards,
ThemeLooks Support Team

[Caleb]

No problem. The URL is http://www.calebcampbell.biz/wp-admin

UN: admin
PW: *2ueufkI8uJ#MKMHTXEq4#q8

[ThemeLooks Support Team]

Please use the CSS below.

@media screen and (max-width: 480px) {
  .banner--content-right,
  .banner--content-left {
    width: 100%;
  }
        
  .banner--content h2 strong {
    display: inline-block;
  }
        
  #banner {
    background-position: -480px 45px !important;
  }
}

Best Regards,
ThemeLooks Support Team

[Caleb]

Hey guys, I appreciate all the help. There are just a few minor problems I’m running into. I have a few different websites and my Contact Form 7 works on all my websites and I’ve replicated everything for this website, but for some reason, none of my submissions are being sent through.

For some reason, when I go in to edit the contact form, it tells me that I can’t make any changes. See screenshot. This only happens on the contact form edit tab.

http://prntscr.com/ihhfcq

Also, when someone inquires me from the Work With Me Tab, those get sent to the Message tab. Is there a way to get notified when someone requests me via the Work With Me tab? Right now it just get’s logged into my website but I don’t get notified.

Lastly, I added the CSS and that fixed the text, but is there a way to move my picture over so that my face can be seen via a mobile device?

Here’s what I mean: http://prntscr.com/ihhgil

Thanks for help in these matters.

Best,

Caleb

[ThemeLooks Support Team]

01. Maybe, you are using child theme. That’s why, the link is not working. The link will redirect you to CVIT Options -> Contact http://prntscr.com/ii48yz In this issue, please change the info from CVIT Options -> Contact. However, we will try to fix the issue (link not working) in our next update of the theme.

02. You will get notified via email that you are using in the CVIT Options -> Hire Me Form Settings to get a copy of the message.

03. The CSS we provide you recently solves the image issue. There maybe caching issue. Please try reloading the page or, use incognito mode from mobile device. Screenshot: https://prnt.sc/ii3xr9

***please removed your wp-admin access info from the reply, because this is a public forum. It can be break your website privacy & security***

Best Regards,
ThemeLooks Support Team

[Caleb]

I’m sorry guys, but the CSS you provided isn’t solving the issues. The cache has been cleared on my computer and my phone. When I take my coming soon page off and look at my home page on my phone, this is what I see:

http://prntscr.com/ii94hv

No part of the image is showing up.

Also, I don’t get notified via email that I’m receiving these requests and the toggle button is ON and my email is working properly. I’ve checked my junk folder as well and there are NO notifications.

Please advise as I’m nearing a deadline.

Thanks,
Caleb

[ThemeLooks Support Team]

We have tested the CSS before providing you and there has no more solution available. If you need customization service, then you could contact with our sales team using our website contact form http://themelooks.com/contact/

Moreover, you will not get any notification for the message. We mean, you will get a copy of the message in your provided email that someone will send through the Hire Me Form. We have also tested this again before reply you the previous message. There have no issue. Please check your email id, it’s correct or not.

Please check out below what our item Support includes:
– Answering technical questions about item’s features
– Assistance with reported bugs and issues
– Help with included 3rd party assets

Furthermore, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

Best Regards,
ThemeLooks Support Team

[Caleb]

I’m sorry but how have you guys tested if my email is working properly if the submissions should be going to my email?

And, I just sent you a screenshot of what the website looks like on my phone and the person’s phone who is sitting next to me. CLEARLY it’s not working properly. It’s great that it’s working on your end, but the person who actually BOUGHT your theme, it’s not working properly for.

Please advise.

[ThemeLooks Support Team]

We have used our email address for the testing purpose. Please check out the screenshot as reference https://prnt.sc/ii9srz After then, we have deleted the copy of the message from your wp-admin.

Moreover, our theme is all about that have in our demo and it was a customization request from you that we have tried to help you for FREE of cost.

However, customization service doesn’t include item support.

Furthermore, we will check again the CSS issue on Saturday. Now it’s our office closing time and Friday is our off day.

Best Regards,
ThemeLooks Support Team

[Author]

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