Dokan – updating products pending approval

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #10223
    Valerie
    Participant

    Dear Karton,

    Thank you for the support on the previous tickets. I have another issue though. 🙂

    We still found one other issue though. When a vendor updates a product, the status of that product is changed to “pending approval” and needs to be approved by admins.

    I checked via Healthcheck plugin and had only the plugins: elementor, elementor pro, dokan, dokan pro, woocommerce, locotranslate and karton core applied, as well as the karton theme.

    When I disable karton core and switch to the twenty twenty theme, this is not an issue. Vendors can update a product and it is automatically published as per Dokan settings.

    Could you please look into this?
    We are launching a testing phase with the business users tomorrow and plan to launch the website in less then 2 weeks. So a quick resolution would be highly appreciated!

    Thank you again for your time!

    Kind regards

    #10239

    Dear Valerie,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #10246
    Valerie
    Participant
    #10255

    Dear Valerie,

    We didn’t get anything as you didn’t follow our instructions.

    Best Regards,
    ThemeLooks Support Team

    #10261
    Valerie
    Participant

    Dear ThemeLooks,

    I just used the small contact form in the sidebar. Is this the one you were referring to?

    Kind regards,

    #10267

    Dear Valerie,

    We got the credentials. We will check the issue ASAP. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #10329

    Dear Valerie,

    Please check out this screenshot http://prntscr.com/11782tx to find out the solution of the issue.

    Best Regards,
    ThemeLooks Support Team

Viewing 7 posts - 1 through 7 (of 7 total)
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