Hi There,
First of all, your provided cPanel access is not working. Please send again the access with the correct information.
2nd, we are unable to understand that you are talking about. Please describe us with details.
By the way, there is no issue in our theme. This is because, we have checked again & again and it’s working perfectly on our side. We already provided you the example link to review.
There is something wrong on your side and we are trying to fix the issue for you. It can be your hosting server issue or something else.
If we will unable to find out the issue from your side, then you need to hire someone else.
Best Regards,
ThemeLooks Support Team