Hi There,
1) Please check out the screenshot http://prntscr.com/eftgo9 to fix the issue.
2) Our phpBB style not support the extension. In this issue, you need to hire someone else to get support the extension.
By the way, we already clearly described in our item page that “Note: If a feature or extension support is essential to you and is not listed above, please ask about it before purchasing.” http://prntscr.com/eftidx
Best Regards,
ThemeLooks Support Team