Facing Some Issues in website

[Loopcon Technology]

I have purchase tlcommerce vue js theme, it is installed successfully in my system, but when i upload any image from backend, it shows error like “unable to upload media file”.
please let me know how can i solve this issue?

[ThemeLooks Support Team]

Hello,

We figured out the issue.

This error occurs because the symlink function is not available in your hosting PHP environment or is disabled in the PHP configuration.

To fix this issue, please contact your hosting provider for enabling the symlink function.

Usually, symlink function is available in all types of hosting but it’s not available in your hosting.

After enabling symlink function, please reinstall the script.

Best Regards,
ThemeLooks Support Team

[Loopcon Technology]

Hello,
We have enable “symlink” function in our sever, but still same issue occurs, we are unable to upload any image file. If you need our cpanel details for solve issue, please share your email, so i can share our cpanel details for solve issue.
thnaks!

[ThemeLooks Support Team]

Hello,

As we mentioned in our previous reply “After enabling symlink function, please reinstall the script.”

If you don’t want to reinstall the script then please provide your cPanel & admin dashboard (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to fix the issue for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have checked your website. Seems you run it on a shared hosting, and some php functions are disabled by hosting provider for security reasons. We found the symlink function still not available in your hosting PHP environment or is disabled in the PHP configuration.

Refarence: https://prnt.sc/1H6tc9dP_e-C

To fix this issue, please contact your hosting provider for enabling the symlink function and let us know to get further assistance.

Best Regards,
ThemeLooks Support Team

[Loopcon Technology]

Hello,
Our website hosting provider has enable symlink function in our server. But still we are facing same issue about upload image. Please check.
Thanks!

[ThemeLooks Support Team]

Hello,

This screenshot https://prnt.sc/1H6tc9dP_e-C was taken from your website when we checked your website last time and it clearly shows the symlink function still not available in your hosting PHP environment or is disabled in the PHP configuration.

Moreover, we have updated our script on Codecanyon. Please download and use the update to get rid of any further issues.

Best Regards,
ThemeLooks Support Team

[Loopcon Technology]

Hello,

We have enabled symlink function in our server, please see screenshot https://prnt.sc/xzMAZ1sJ4RKB, we have removed symlink from disabled functions, but still we are facing same issue about upload image. Please check it. Also we have updated code 1.6 to 1.7 also.

Thanks!

[ThemeLooks Support Team]

Hello,

We already moved on to our new support system.

We recommended creating your ticket on our new support system https://support.themelooks.com/ to get assistance from our experts.

Best Regards,
ThemeLooks Support Team

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