I have purchase tlcommerce vue js theme, it is installed successfully in my system, but when i upload any image from backend, it shows error like “unable to upload media file”.
please let me know how can i solve this issue?
We have enable “symlink” function in our sever, but still same issue occurs, we are unable to upload any image file. If you need our cpanel details for solve issue, please share your email, so i can share our cpanel details for solve issue.
As we mentioned in our previous reply “After enabling symlink function, please reinstall the script.”
If you don’t want to reinstall the script then please provide your cPanel & admin dashboard (URL, Username & Password) access using our Envato Market (codecanyon) profile contact formhttps://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to fix the issue for you.
We have checked your website. Seems you run it on a shared hosting, and some php functions are disabled by hosting provider for security reasons. We found the symlink function still not available in your hosting PHP environment or is disabled in the PHP configuration.
This screenshot https://prnt.sc/1H6tc9dP_e-C was taken from your website when we checked your website last time and it clearly shows the symlink function still not available in your hosting PHP environment or is disabled in the PHP configuration.
Moreover, we have updated our script on Codecanyon. Please download and use the update to get rid of any further issues.
We have enabled symlink function in our server, please see screenshot https://prnt.sc/xzMAZ1sJ4RKB, we have removed symlink from disabled functions, but still we are facing same issue about upload image. Please check it. Also we have updated code 1.6 to 1.7 also.