Failed Orders Still Going to Kitchen

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #9156
    Dennis Rego
    Participant

    Hello. I am noticing that orders that have a failed payment are still appearing in the kitchen dashboard. This should not be happening of course. How do I fix it?

    #9162

    Dear Dennis,

    It’s not an issue that needs to be fixed. Based on the Woocommerce system, all orders go to the orders list and our plugin also does the same. If you are using this option https://prnt.sc/vx89fn then all orders will go automatically to the kitchen, the failed orders also.

    Best Regards,
    ThemeLooks Support Team

    #9172
    Dennis Rego
    Participant

    I don’t understand. With Woocommerce, failed orders show as failed orders. With the Foodbook plugin, there is no indication of a failure to pay. The kitchen then assumes that all orders that come through have been paid for because there is nothing telling them otherwise. If I turn off the toggle that you show in your screenshot, none of the orders go through to he kitchen. It doesn’t make sense. Can you add either a column in the dashboard that shows “Failed” if the payment failed? Or could you add code to restrict orders that have failed from going through to the kitchen?

    #9177

    Dear Dennis,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #9181

    Dear Dennis,

    We have listed this in our plugin update list to fix the issue ASAP in our next update of the plugin. Please wait with patience for the next update of the plugin. You will get notified via email when the update will available to download.

    Best Regards,
    ThemeLooks Support Team

    #9255
    Dennis Rego
    Participant

    Thank you for sending an update which includes this fix. It has now created a new problem. When I update the plugin to your most recent update, the credit card payment gateway disappears. Customers cannot complete an order without it. Once I downgrade to the previous version of the plugin, the gateway re-appears, but then I’m back to having the issue with failed orders going through to the kitchen. Is it something that can be fixed?

    #9264
    Anonymous
    Inactive

    I am having same issue with payment. You can try and make order: https://mythemeforest.net/foodbook

    #9265

    Dear Dennis & Manny,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #9276

    Dear Dennis & Manny,

    Please let us know the name of the WooCommerce payment method that you are using, Ex. Strip or others?

    Best Regards,
    ThemeLooks Support Team

    #9277
    Dennis Rego
    Participant

    I am using the official WooCommerce Moneris Payment Gateway.

    #9278

    Dear Dennis & Manny,

    We have double checked our plugin and we didn’t find any issue like this. You could check out the FoodBook live demo as a reference.

    Please update the plugin and provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #9287

    Dear Manny,

    We have reviewed your website. The issue was raised for the wrong timezone format. Please use your timezone with the proper timezone format to get rid of the issue. Now we have added the example timezone to fix the issue.

    You could review the FoodBook Documentation https://themelooks.net/documentation/plugin/foodbook/

    Best Regards,
    ThemeLooks Support Team

    #9292
    Anonymous
    Inactive

    Will check it out. Many thanks

    #9293
    Dennis Rego
    Participant

    I am looking at the time zone issue on my client site, and it could be the problem here. When I set both the WordPress settings and the Foodbook settings to the same time zone, there is a five hour discrepancy. The orders come through right away, but they indicate that they were placed 5 hours ago. It seems like the two settings conflict with each other. Have you seen this before?

    #9294

    Dear Dennis,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

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