Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact formhttps://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.
We have reviewed your website and found there was something wrong with your website. We have double-checked our plugin on our end and didn’t find any issue with our plugin. Everything is working perfectly as you can see in our plugin live demo.
We are trying to figure out the issue on your website. Please wait with patience for our further response.