We don’t have your WordPress admin details as the department is totally different. We are the support team of ThemeLooks. We don’t have any email access. If we need something from you then we will let you know the process to send us those.
Moreover, we have reviewed your website and seen everything is working perfectly. Please check out the screenshot as a reference https://prnt.sc/4OB7wRgyLt6f
Please understand it carefully. Your customer must validate their address using any of our system’s delivery availability checkers to calculate the delivery fees. Our plugin has 3 types of delivery availability checkers.
1. https://prnt.sc/FduY3o_K_C-0 (popup modal)
2. https://prnt.sc/MOZiVt_dtjeS (homepage banner)
3. https://prnt.sc/7KRHS-frEe9J (Checkout page)
Without validating your customer address using any of our system’s delivery availability checkers the delivery fee will not calculate.
In this case, you must use any of our system’s delivery availability checkers to calculate the delivery fees.
ThemeLooks Support Team