Hi Krystal,
From the WHMCS version 7.8, WHMCS deleted all of the codes form the pwreset.tpl
file. You could check the file to click here https://github.com/WHMCS/templates-six
It’s not our template issue because we have just provided a WHMCS template for FREE of cost with our HTML template by customizing WHMCS default six template’s header, footer, and color based on our HTML template, nothing else.
Best Regards,
ThemeLooks Support Team