Getting the Oops error

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  • #4545
    Thomas Rowlands


    Im having issues with the error message;

    Something went wrong and we couldn’t process your request.
    Please go back to the previous page and try again.

    I have installed via ftp, sent your team a message in envato which might i add, the response i got was far from support…

    I expect my website to be up and running today please…


    Hi Thomas,

    Mainly, our item is an HTML template and we have just provided WHMCS template for FREE of cost with our HTML template by customizing WHMCS default six template’s header, footer, and color based on our HTML template.

    In this case, you need to use both HTML and WHMCS templates separately. HTML template to show/represent your products/services and WHMCS template for billing like as our demo.

    In this issue, you need to install the HTML template in your server root directory (example: to show/represent your products/services and install the WHMCS on your server sub-directory (example: to follow their Documentation

    After then follow the steps from the provided readme.txt to install the WHMCS template.

    WHMCS Template included in whmcs-template (folder) with installation instruction readme.txt

    Moreover, you need to link up all of your products/services (buy now link) to your WHMCS.

    Furthermore, please follow the installation steps from the documentation -> INSTALLATION to install the HTML template that included in html-template (folder).

    Best Regards,
    ThemeLooks Support Team

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