Having trouble importing demo

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #8657
    Jimmy Lieu
    Participant

    Hi,

    I am trying to install demo data but it’s giving me errors. I have license activated and have all needed plugins activated.

    I use the one click demo import and I get these errors:

    https://prnt.sc/uwatzd

    Please help!

    #8666

    Dear Jimmy,

    There’s maybe something happened.

    Please follow the steps below to fix the issue.

    1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to a minimum of 7.3 or newer. ***recommended***
    2. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
    3. Then install the theme (follow the steps from the provided documentation) Download the updated theme from themeforest.
    4. Then install all of the required plugins (follow the steps from the provided documentation)
    5. Then active all of the installed plugins (follow the steps from the provided documentation)
    6. Activate your purchase key/license
    7. Then import all of the demo data (wait until all of the demo data are imported completely)

    Best Regards,
    ThemeLooks Support Team

    #8679
    Jimmy Lieu
    Participant

    Hi,

    I just did all of the following steps. I’ve upgraded PHP to 7.4 and did the WP reset and reactivated everything.

    I still got the error.

    Screenshot of error: https://prnt.sc/uwwhsk

    It gave me a log file about the error here: https://www.persocialize.com/wp-content/uploads/2020/10/log_file_2020-10-10__22-37-19.txt

    Thanks.

    #8684

    Dear Jimmy,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8686
    Jimmy Lieu
    Participant

    Just sent now!

    #8689

    Dear Jimmy,

    Please cehck out the screenshots below to fix the issues by selecting the images menually from the Ideabuz Options.
    http://prntscr.com/ux0er1
    http://prntscr.com/ux0f4v

    Moreover, we found out the issue. We will fix the issue ASAP and provide an update of the theme on Themeforest. You will get notified via email when the theme update will available to download.

    Best Regards,
    ThemeLooks Support Team

    #8703
    Jimmy Lieu
    Participant

    Thanks for the reply. For these changes, I am trying to replace the images manually but I’m having trouble figuring out which image to select?

    I am on the media library and there’s a bunch of photos. Which one do i use to replace??

    I am having a bit of trouble figuring this out.

    Or should I wait for the theme update for this to be fully fixed?

    #8705

    Dear Jimmy,

    Please check out the image name in those screenshots and search the image on your media to select manually.

    Best Regards,
    ThemeLooks Support Team

    #8719
    Jimmy Lieu
    Participant

    This is what I currently have for my image placeholder: https://prnt.sc/uy6f0m

    I can’t tell if it’s correct or not? The URL is the same from the screenshot you provided.

    I haven’t done anything since you went on my website so I was wondering if you already fixed it for me?

    However, the URLs are the same from the screenshot and what I have currently on my site so I am confused.

    #8722

    Dear Jimmy,

    We have fixed those for you based on our theme demo. If you want to change those images then you could change those from there as shown in the screenshots we provided.

    Best Regards,
    ThemeLooks Support Team

    #8725
    Jimmy Lieu
    Participant

    Hi,

    Thanks so much. Just confirming that I don’t have to do anything then? You have fixed all of the issues with my theme?

    Thanks.

    #8727

    Dear Jimmy,

    Yes, we have fixed those for you.

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

    #8731
    Jimmy Lieu
    Participant

    Hi,

    There actually still seems to be issues with my website.

    Please take a look at this screenshot: https://prnt.sc/uzek16

    Projects

    About Us

    When I go to pretty much any other page other than my homepage, my theme is glitching out. I thought you said you had fixed these issues? Please help with this.

    #8747

    Dear Jimmy,

    We are sorry for the inconvenience.

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

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