header & slider images cut off in firefox

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Support Home Support Home EcoHosting WordPress Theme header & slider images cut off in firefox

Viewing 15 posts - 1 through 15 (of 16 total)
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  • #9344
    monty66
    Participant

    Header images and Frontpage slider are cut off in Firefox, the height is not shown 100%.
    I have also completely deleted the old ecohosting template and uploaded the original folder from 3.7. height of page images and frontpage slider are not displayed in full, you can only see a thin line of the header image (see screenshot).

    https://i.ibb.co/qg6nyZC/Screenshot-20210101-133959.png

    #9346
    monty66
    Participant

    additional details:
    PHP v 7.3
    Wordpress v 5.6 (latest)
    Firefox: 84.0.1 (64-Bit)

    when resizing the browser window in firefox or using F11 (fullscreen) it will be adjusted but just for the current page

    #9349

    Hi,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #9354
    monty66
    Participant

    Thank you, login details has been send via envato

    #9355

    Hi,

    Your website is not loading. Please fix the issue and let us confirm to review the issue.

    Best Regards,
    ThemeLooks Support Team

    #9357
    monty66
    Participant

    I have removed all static firehole blacklists, if it still does not load please try to clear the browser cache because of the previos htaccess password file which have changed.

    #9362

    Hi,

    We have reviewed your website and didn’t find any issue that you have mentioned. Please check out this screenshot as a reference https://prnt.sc/wf2lkx

    Maybe it’s your website or server or browser cache issue. Please remove all of your caches to get rid of the issue.

    Best Regards,
    ThemeLooks Support Team

    #9364
    monty66
    Participant

    you are right, now it works!
    maybe something with the server PHP cache, I’ll keep working on it and keep an eye on it.
    thanks for the quick support

    #9365
    monty66
    Participant

    wait, please try to reload the page after the first load in firefox, then the header images are cut off I think it only happens with WordPress v. 5.6 and Firefox, my screen resolution is 1440×900

    #9368

    Hi,

    Your website is not loading. Please fix the issue and let us confirm to review the issue.

    Best Regards,
    ThemeLooks Support Team

    #9373
    monty66
    Participant

    reboot due to kernel update – it’s back online, please retry

    #9376
    monty66
    Participant

    I have also sent a screencast video to your email which shows the issue

    #9377

    Hi,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #9405

    Hi,

    We have fixed the issue and updated the theme on Envato Market. Please download and use the updated theme to get rid of the issue.

    Best Regards,
    ThemeLooks Support Team

    #9408
    monty66
    Participant

    great, thank you very much for the quick support!

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