header & slider images cut off in firefox

[monty66]

Header images and Frontpage slider are cut off in Firefox, the height is not shown 100%.
I have also completely deleted the old ecohosting template and uploaded the original folder from 3.7. height of page images and frontpage slider are not displayed in full, you can only see a thin line of the header image (see screenshot).

https://i.ibb.co/qg6nyZC/Screenshot-20210101-133959.png

[monty66]

additional details:
PHP v 7.3
Wordpress v 5.6 (latest)
Firefox: 84.0.1 (64-Bit)

when resizing the browser window in firefox or using F11 (fullscreen) it will be adjusted but just for the current page

[ThemeLooks Support Team]

Hi,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[monty66]

Thank you, login details has been send via envato

[ThemeLooks Support Team]

Hi,

Your website is not loading. Please fix the issue and let us confirm to review the issue.

Best Regards,
ThemeLooks Support Team

[monty66]

I have removed all static firehole blacklists, if it still does not load please try to clear the browser cache because of the previos htaccess password file which have changed.

[ThemeLooks Support Team]

Hi,

We have reviewed your website and didn’t find any issue that you have mentioned. Please check out this screenshot as a reference https://prnt.sc/wf2lkx

Maybe it’s your website or server or browser cache issue. Please remove all of your caches to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[monty66]

you are right, now it works!
maybe something with the server PHP cache, I’ll keep working on it and keep an eye on it.
thanks for the quick support

[monty66]

wait, please try to reload the page after the first load in firefox, then the header images are cut off I think it only happens with WordPress v. 5.6 and Firefox, my screen resolution is 1440×900

[ThemeLooks Support Team]

Hi,

Your website is not loading. Please fix the issue and let us confirm to review the issue.

Best Regards,
ThemeLooks Support Team

[monty66]

reboot due to kernel update – it’s back online, please retry

[monty66]

I have also sent a screencast video to your email which shows the issue

[ThemeLooks Support Team]

Hi,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We have fixed the issue and updated the theme on Envato Market. Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[monty66]

great, thank you very much for the quick support!

[Author]

Posts