HELP – Purchase Key already installed

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • January 2, 2021 at 8:14 am #9347
    Dai Nguyen
    Participant

    Hello,

    I’ve change web server, and now during reinstall it told me “Your purchase key is incorrect or a script is already installed with this purchase key”

    Can you guys help me with this?

    Thanks for your help

    January 2, 2021 at 9:46 am #9350
    ThemeLooks Support Team
    Keymaster

    Dear Dai,

    We have reset your Purchase Key. Now you will able to reuse it again.

    Best Regards,
    ThemeLooks Support Team

    January 4, 2021 at 4:36 pm #9379
    Dai Nguyen
    Participant

    Hello.
    Thank you for your help. After restore the backup from my old hosting to new hosting and I get this problem: Error 422 Sorry!! your request is unauthenticated.
    My website url: https://whatismypublicipaddress.com
    I still can login to admin area but the homepage is not works.
    Can you guys help me with this? My purchase key is: 9f54917f-3a8a-4b66-b109-86332dd70129
    Thank you for your help

    January 4, 2021 at 4:54 pm #9381
    ThemeLooks Support Team
    Keymaster

    Dear Dai,

    We have reset your Purchase Key again. Now the issue has been fixed and everything is working perfectly on your website.

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

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