Hide the time slot from the current time

[Fyzex]

Hello Team,
It has now been 4 days since we gave access to our dear customers to our new website http://www.sultankebabcrest.fr using foodbook and foodbook multi-delivery-fees. At the moment customers are happy with the order taking system and we love it too but we are currently having an issue with ordering times.
Basically the customer can for example order at 12:28 for 12:30 or 19:58 for 19:00 … It is a big problem not being able to gray out or even hide the past time slot or even the current hour or half hour.
We tried to invite customers to play the game but hey some continue, namely that we have more than 150 orders taken by phone on a service and it is complicated for us to have to manage this big default due to the plugins. and thus having to call back customers to tell them that their order will not be delivered before 30 or even 45min, understand that it is not pro for us ..

It would be a priority to add this feature to the foodbook in our opinion.

We thank you in advance,

The Sultan Kebab Crest team

[ThemeLooks Support Team]

Dear Guillaume,

Based on our system the time slot divides your business hours. Example: Your business hours are 9:00 to 21:00 and you select 60min time slot. Then the system divides your business hours into the 11 available order time slots that will show on the checkout page. No other logic will work here. Example: a customer visits your website at 20.30. Based on your logic the available time should be 21:30 but 21:30 is out of your business hours and you will not deliver the Food after your business hours.

In this case, you can limit the order for a time slot. Please check out this doc https://themelooks.net/documentation/plugin/foodbook/how-to-set-the-order-limit-on-time-slot/ If your time slot is full of order for a time then no one will able to order by selecting that time slot. Please check out this screenshot as a reference https://prnt.sc/132mf0a

Best Regards,
ThemeLooks Support Team

[Fyzex]

Hello team,

Indeed your plugin works as such and it works for the points you have stated.
On the other hand, we misunderstood each other on the previous message ^^
Can you take a look at the attached screens, they will help you better understand the problem.
We thank you in advance,

https://prnt.sc/1343s8z

https://prnt.sc/1343qvr

The Sultan Kebab Crest team

[ThemeLooks Support Team]

Dear Guillaume,

Based on your provided screenshot we can understand that it’s a time zone issue. Please set your time zone properly to fix the issue. Please check out this doc https://themelooks.net/documentation/plugin/foodbook/how-to-set-the-time-zone/

Best Regards,
ThemeLooks Support Team

[Fyzex]

Our time zone is correctly set to Paris, we also tried the manual shift method.
thank you in advance

[ThemeLooks Support Team]

Dear Guillaume,

Is that mean the issue has been fixed?

Best Regards,
ThemeLooks Support Team

[Fyzex]

Hello Team,

Sorry, but unfortunately not the problem is not solved
Do you have a solution?
Thank you in advance,

[ThemeLooks Support Team]

Dear Guillaume,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Fyzex]

Hello team,

It’s done, hoping you find a solution.

We thank you in advance for your help,

The Sultan Kebab Crest team

[ThemeLooks Support Team]

Dear Guillaume,

You didn’t send the wp-admin URL, only sent the username and password. So, where we will login with your provided username and password?

Please resend your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Fyzex]

Hi Team,

Sorry I forgot

We thank you in advance for your help,

The Sultan Kebab Crest team

[ThemeLooks Support Team]

Dear Guillaume,

We have reviewed your website and found everything working perfectly it should.

Please check out the screenshots below as a reference.
This is the present time of Paris, France http://prntscr.com/139algt, and here are the available time slots http://prntscr.com/139amqt for ordering. The time was 11:04 AM then the time slot starts at 11:30

Are you trying to order from outside of Paris, France?

Best Regards,
ThemeLooks Support Team

[Fyzex]

Hello team,

You did not correctly follow the bugs announced on the screenshot (previous messages).
The problem occurs after for example: 11:31 thank you for trying as the screenshot if attached thank you

Hoping that a solution is found

https://prnt.sc/1343s8z

https://prnt.sc/1343qvr

The Sultan Kebab Crest team

[Fyzex]

Other chosen ones, when it is 11:25 or 11:15, it is always possible to order for 11:30 and it is a problem also because made dishes as quickly and not possible.

We are of course in the Paris niche and so are our clients.

[Fyzex]

Here is another screen see for yourself ^^

https://prnt.sc/139g1px

[Author]

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