Homepage Slider Error

[Peter Chan]

When I visit my homepage, or refresh it.

Sometimes it display the slider correctly.
https://photos.app.goo.gl/QfJ8XmFsK3bwYPZZA

But sometimes it display the slider wrongly.
https://photos.app.goo.gl/mB66jAFy29dr32eZ8

Please check.

[ThemeLooks Support Team]

Dear Peter,

Please provide your website URL to review the issue.

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Please visit https://lefohub.com

[ThemeLooks Support Team]

Dear Peter,

We are sorry to say that we are unable to understand the issue. In our end, every time it’s shows like this https://photos.app.goo.gl/mB66jAFy29dr32eZ8

We have double-check our theme but we didn’t find any issue like this.

Please reset all of the images and slider content. It can be fixed the issue.

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Hi,

I tried to re-create a new slider, but the new slider cannot apply to the page header.

If I select the new slider for the page, then it will comes out no page header in the browser.

Now, I only can use 4 old sliders which come with the theme.

Please Help!!!

[ThemeLooks Support Team]

Dear Peter,

Please watch this video tutorial about Slider and Header Create and Setup – “Hoskia | Multipurpose Hosting WordPress Theme” https://www.youtube.com/watch?v=KPPk1BB7Ikc&list=PLbmIKrgYlRbofaaLEvJJMEQE0aqJjdVFQ&index=6

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Hi,

I can use the new slider after updated my PHP version, but the problem still exist.

Please help!

Regards,
Peter

[ThemeLooks Support Team]

Dear Peter,

Just now we have browsed your website again and we didn’t find any issue. Maybe it’s your browser cache issue. Please clear your browser cache to check out the issue.

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Hi, because of the error, so I changed my homepage to another page temperory, please check the error page at the following link:

首頁

Please help!

[ThemeLooks Support Team]

Dear Peter,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Peter,

We are sorry to say that we have double-check our theme but we didn’t find any issue like this.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Hi, the message was sent, please check.
Peter

[ThemeLooks Support Team]

Dear Peter,

We have fixed the issue on your website. It was a JS conflicting issue on your website.

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[Peter Chan]

Hi,

Thanks for your help! It’s an excellent support, sure I will give you 5 Star rating.

One more question:

How can I slow down the slider speed? I can found the setting for the fade out speed of the slider only, but I want to freeze the screen a bit longer to make my visitor can read my words before it move.

Big thanks,
Peter

[ThemeLooks Support Team]

Dear Peter,

There has an option in the slider to control the slider speed https://prnt.sc/w7l0f2 If you want to slow down the speed then use 8000 to 10000 to slow down the slider speed.

Best Regards,
ThemeLooks Support Team

[Author]

Posts