Hoskia Theme – client area alignment issues

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Support Home Support Home Hoskia WordPress Theme Hoskia Theme – client area alignment issues

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  • #10939
    Parinda Dissanayake
    Participant

    Hi Team

    we are using hoskia theme and we have issues with client area. please refer to the attachment on what we were facing at the moment.

    looks like alignment are not okay.

    please address this on ASAP since clients are experiencing this issue.

    Thanks you.

    #10941
    Parinda Dissanayake
    Participant

    Hi Team

    Do we have an update on this?

    #10946

    Dear Parinda,

    Please provide a screenshot of the issue to review.

    Best Regards,
    ThemeLooks support Team

    #10947
    Parinda Dissanayake
    Participant
    #10948
    Parinda Dissanayake
    Participant

    This is now two, days please be kind enough to reply ASAP

    #10953

    Dear Parinda,

    As mentioned in our support homepage and other pages, Our response time is usually within 1 business day.
    Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6). That means Friday is our weekend. Also, we get a large number of support queries every day. Hence, it takes time to reply to each supporting topic.

    Moreover, based on your screenshot it’s your WHMCS system and WHMCS template update issue. Because our WHMCS template has no issue like your provided screenshot. Please check out our WHMCS live demo as a reference http://billing.ywhmcs.com/?systpl=Hoskia

    Please update your WHMCS system. After then, download and use the updated WHMCS template that we already updated on Themeforest.

    Best Regards,
    ThemeLooks support Team

    #10964
    Parinda Dissanayake
    Participant

    after update alignment issue got fixed but now top menu dropdown not working

    please see this header.tpl

    https://drive.google.com/file/d/1kg4xQOBd4jO2daclHPGV8I3PtgwR0O5p/view?usp=sharing

    #10970

    Dear Parinda,

    Please provide your WHMCS URL to review the issue to assist.

    Best Regards,
    ThemeLooks support Team

    #10976
    Parinda Dissanayake
    Participant
    #10984

    Dear Parinda,

    As we mentioned “Please update your WHMCS system. After then, download and use the updated WHMCS template that we already updated on Themeforest.

    We have seen that you didn’t update the WHMCS Template. You are still using the old one.

    Best Regards,
    ThemeLooks support Team

    #10992
    Parinda Dissanayake
    Participant

    Hi Team

    we have updated this. we only removed header and footer files since we have customized header and footer items. all the other files has been updated.

    #10995

    Dear Parinda,

    In the last update of the Hoskia theme, we provided a child theme of the WHMCS Twenty One theme where just has the header.tpl, footer.tpl, and some CSS and JS files only. In the WHMCS Twenty One theme, they updated the design of the WHMCS template and admin template, also updated it with Bootstrap 4x. Hence, you need to use that child theme that we provided and updated the content of the header.tpl and footer.tpl files to get everything working and updated.

    Best Regards,
    ThemeLooks support Team

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