HTTP 500 errors

[Stan Spaeth]

Also I installed your theme fine, but when I installed your needed plugins I started getting HTTP 500 errors. [Wed Jan 17 21:09:44.033387 2018] [proxy_fcgi:error] [pid 13188] [client 195.22.127.xxx:57886] AH01071: Got error ‘Primary script unknown\n’, referer:

• This topic was modified 6 years, 3 months ago by ThemeLooks Support Team.

[Stan Spaeth]

I have tried a few things.. I noticed that Yoast was the last item to activate, before getting the 500 errors. SO I deleted the entire site and reinstalled, with Yoast first..

Yoast Seo installed and activated fine.. But when I installed the theme and activated the required plugins, I got the 500 error again.

[ThemeLooks Support Team]

Hi Stan,

Sorry for the inconvenience.

However, what the hell are you provided the link as reference? http://prntscr.com/i2yl0a

By the way, we have removed the link.

Moreover, please provide us a screenshot of the issue. Also, let us inform your WordPress version & server PHP version. If your WordPress version is less than 4.9, then please update the WordPress. If your server PHP version is less than 5.6.25, then update your server PHP version to the latest version of PHP.

Best Regards,
ThemeLooks Support Team

[Stan Spaeth]

I am running the latest version of WordPress and your theme. My PHP version is 5.6.30

I dont know why you want screen shots of a 500 error.. But here it is anyway

https://snag.gy/LiZjvD.jpg

Error I see on server is: ‘Primary script unknown\n’, referer

I would like this fixed as I need to get this site working asap.

[ThemeLooks Support Team]

Hi Stan,

We have double checked everything and there has no issue with our theme. Also, your screenshot shows this is all about your server issue (HTTP ERROR 500), there is no relation with our theme.

In this issue, we could suggest you to contact with your server manager or hosting provider.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[Stan Spaeth]

I have contacted my server support team and they have said this is an issue with a script on the site. How can you not even ask for login details and reply like this? You did not even look into the issue on my server. You are supplying bullshit support! Please fix this issue.

[ThemeLooks Support Team]

Hi Stan,

Please try to understand, this is none of our theme issues. This is because, We have double checked everything and there has no issue with our theme. Also, you are not our very first customer. We have 89 more customers. If our theme has an issue like this, then you got more similar topic here.

Please follow carefully the steps below to install the theme and import the demo data properly.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, you could follow the steps from the provided documentation to to install the theme and import the demo data properly. Also, please watch the video tutorials (here https://www.youtube.com/playlist?list=PLbmIKrgYlRbrak6Ymxl2Qkp83gsNhGRYp ) to customize this theme in the proper way.

Best Regards,
ThemeLooks Support Team

[Stan Spaeth]

Hello,

I am really confused how you think that because it works on your server it works on all. NO 2 servers are alike. You need to fix the issue. I have followed your instructions perfectly. I have uninstall reinstalled several times including deleting the database. If you want ot say it is a server issue, I need you to proove it. Please login to the server look at the errors, and let me know what is wrong.

Or just refund me.

[ThemeLooks Support Team]

Please provide your server cPanel & wp-admin access including this support topic link as reference using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Stan Spaeth]

I am going to try to reinstall it all. Should the WordPress database be the same as the WHMCS database? Or should I have them separate?

[ThemeLooks Support Team]

You should have them separate.

Best Regards,
ThemeLooks Support Team

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