Hi john,
Maybe there was something wrong with your installation. Please follow the steps below to fix the issue.
1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 7.1 or newer. ***recommended***
2. Clean your full database “OR” reinstall a new WordPress with a new database or use wp reset plugin
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)
Best Regards,
ThemeLooks Support Team