Import Demo Data issue

[Robert Hall]

I installed the CoSolu theme but when I try to import the demo data using the plugin, I get a 404 error. I reinstalled WordPress and tried to use the WordPress importer but got the same error. I got it to work prior to the 2.4 update so I know that it works. Please advise on how I can import the demo data. Thanks!

P.S. I love the theme!

[ThemeLooks Support Team]

Hi Robert,

Please activate the license using your purchase code on Cosolu Licensing tab to import the demo data.

Moreover, please extend your support period to get further assistance on your inquiry, because your FREE support period was expired on 2018-12-27

Best Regards,
ThemeLooks Support Team

[Robert Hall]

I renewed my support as suggested. I did activate the theme prior to importing the data. What information can I provide to better assist you?

[ThemeLooks Support Team]

Hi Robert,

Please provide your website URL and a screenshot of the issue to review.

Moreover, you could follow the steps below to fix the issue.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 7.1 or newer. ***recommended***
2. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Activate your purchase key/license
7. Then import all of the demo data (wait until all of the demo data are imported completely)
8. Reset permalinks. You could follow these steps https://www.inmotionhosting.com/support/edu/wordpress/reset-permalinks/

Best Regards,
ThemeLooks Support Team

[Robert Hall]

I uninstalled WordPress and reinstalled.
I followed the instructions in this post and in the documentation.
I am running WordPress 5.4.2 and PHP 7.2
I also tried using the WordPress importer and go the same 404 error.

Here is the log file from the one-setp importer:
—Downloaded files—
The import files for: CoSolu Demo were successfully downloaded!
Initial max execution time = 300
Files info:
Site URL = http://dev.acstek.us
Data file = *DELETED*/wp-content/themes/cosolu/inc/cosolu-framework/demo-data/quickfix-demo.xml
Widget file = *DELETED*/wp-content/themes/cosolu/inc/cosolu-framework/demo-data/quickfix-widgets-demo.json
Customizer file = not defined!
Redux files:
cosolu_opt -> *DELETED*/wp-content/themes/cosolu/inc/cosolu-framework/demo-data/redux_options_demo_vr1.json

This is a screen shot of the error:

http://acstek.us/images/dev.acstek.us.png

Thanks For your help on this!

[ThemeLooks Support Team]

We have double checked and didn’t find any issue with our theme.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

We have reviewed the issue. It a server requirements issue. Please check this article to understand the issue to fix https://themelooks.org/documentation/karton/system-status/ OR you could provide us your cPanel access to fix the issue for you.

Best Regards,
ThemeLooks Support Team

[Robert Hall]

Do you know which server requirement needs to be added/changed? can you give them to me so that I can make the changes?

If I give you access, will you be able to provide me with the changes that you make, so that I can correct this if I need to reinstall?

[ThemeLooks Support Team]

Hi Robert,

It’s Memory Limit and Maximum Upload File Size issue. Please check this article to update those to fix the issue https://themelooks.org/documentation/karton/system-status/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

We got your cPanel access but we didn’t find the PHP ini option to increase the Memory Limit and Maximum Upload File Size.

In this issue, please contact your service provider to fix the issue.

Best Regards,
ThemeLooks Support Team

[Robert Hall]

When I made the change and the problem still existed, I removed the changes to the PHP ini file because I thought that maybe I did it wrong. Can you add the changes correctly and then test the import function?

Thanks!
Rob

[ThemeLooks Support Team]

Hi Rob,

The cPanel should have this option https://prnt.sc/t8v2i3 that we didn’t find in your cPanel.

Please contact your hosting server provider to get the option.

Best Regards,
ThemeLooks Support Team

[Robert Hall]

So is there anything that I can do other than changing hosting companies to get the demo data to import?

[ThemeLooks Support Team]

We are sorry to say that there is no other way and you don’t need to change your hosting company. Just ask them to add the feature to your cPanel.

Best Regards,
ThemeLooks Support Team

[Robert Hall]

I changed hosting companies. The new company had the required feature on their Cpanel. I was able to successfully import the demo data.

Thank you for your assistance on this matter.

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