Install Error “Please check your network connection”

[Dai Nguyen]

I just download the lastest version of WhatsIPs to install and when I click install it show me an error: Please check your network connection

But my networks are working perfect, please help me. Thanks

[ThemeLooks Support Team]

Dear Dai,

Please check out the new server requirements to install the script.

If your server meets all of the server requirements but still showing the Error then please provide your Cpanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Dai Nguyen]

Hi support team.
Please check our sever here: https://whatismypublicipaddress.com/server_requirement.php
The team tried to perform the installation at https://whatismypublicipaddress.com/install and it still returned an error “Please check your network connection”
//
//
//
//
//
//

• This reply was modified 3 years, 3 months ago by ThemeLooks Support Team.

[ThemeLooks Support Team]

Dear Dia,

Before starting installation please make sure that:-

– Your domain should have MYSQL Version > 5.6
– Maria DB should be enabled with Mysql

PS.: We have removed your provided information for security. Because it’s a public forum for our customers.

Best Regards,
ThemeLooks Support Team

[Dai Nguyen]

Hi Support Team.
After set the MYSQL to 5.6 and Enable Maria DB with MYSQL we still have the same error “Please check your network connection”
Please check & help us : https://whatismypublicipaddress.com/install
Thank you & best regards!

[ThemeLooks Support Team]

Dear Dai,

Please provide all of the required information for the installation and your Cpanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Dai,

Nothing is working, your website, and your provided FTP.

Moreover, we have requested for cPanel access to see your server and MySQL requirements and required information for the installation to install the script for you.

Please provide all of the required information for the installation and your Cpanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Author]

Posts