Installation not working, network issue

[Sebastien Bourgeois]

Hi !

I’m trying to install the script on my Plesk server.

The DB is created, access is only possible through localhost.

When I try to do the installation process, I enter all the DB information and I got an error message stating “Please check your network connection”

I tried with localhost and localhost:3306, same error message.

I’ve tried to log on the database in command line with mysql, to ensure credentials are working -> it is working

[Sebastien Bourgeois]

Can I get a solution please ?

[ThemeLooks Support Team]

Hello,

Wel shorted documentation is including the download file. Please follow the installation steps from the provided documentation to install the script properly in the proper way.

Best Regards,
ThemeLooks Support Team

[Sebastien Bourgeois]

Wow, jeez, thanks a lot, so helpful.

-> PHP version is 7.4.28
-> All PHP modules required are installed

Database is created, proper user assigned to it with all rights on the DB.

Now that this is settled, can I have a useful answer ?

[Sebastien Bourgeois]

If I enter the wrong credentials for the DB, I have the message : “Incorrect database information”
If I enter the good credentials for the DB, I have the message : “Please check your network connection”

Which makes no sense, as it’s able to detect when the credentials are not the proper ones.

[ThemeLooks Support Team]

Dear,

It’s a hosting server permission issue. That’s why you are getting the network connection error.

Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

Problem 01: proc_open is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect API using port 80
https://prnt.sc/10l75bl

After then, please follow the installation steps from our provided documentation.

Best Regards,
ThemeLooks Support Team

[Sebastien Bourgeois]

Hi,

proc_open is enabled

For the port 80, do you mean that it means to be available on the server itself ?
But it’s used by Apache already, I don’t get your point here.

[Sebastien Bourgeois]

I’m really not sure about your last answer.

To summarize :
– proc_open is working on the server. Simple example available here : https://myipinfo.app/test.php
I’m executing the command “w”, it returns a result.
– If I need to reach ip-api.com on port 80, it works as well, test with https://myipinfo.app/test2.php
Tried with fsockopen function

[ThemeLooks Support Team]

Hello,

Please provide your cPanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Sebastien Bourgeois]

Done

[ThemeLooks Support Team]

Hello,

It’s your MYSQL version issue.

Please make sure your MYSQL version is 5.6.6 or later.

Best Regards,
ThemeLooks Support Team

[Sebastien Bourgeois]

Ok, I will try to update it tonight and let you know.
Thanks !

[Sebastien Bourgeois]

I’ve upgraded MariaDB to v10.5.15, I still have the same error

[ThemeLooks Support Team]

Hello,

Could you please try to install it on a cPanel with mySQL server to check is it your server issue or something else? Because we are unable to understand why you are getting this issue?

Best Regards,
ThemeLooks Support Team

[Sebastien Bourgeois]

I don’t have any cPanel setup around, just got this server with Plesk

[Author]

Posts