Internal Server Error while importing demo data

[Antonio Iannaccone]

Hi!
I bought RestroFood theme, but I can’t import demo data (either automatically or with “manual import).
This is what appears when I try to import everything: “Error: Internal Server Error (500)”.
Can you tell me how to resolve or just send me every file I need?
I would like the “PRODUCT LIST VIEW STYLE 3” demo (already selected in RestroFood/Settings).
As I said I could also upload every file through FTP.
I just need target folders location and the files, obviously.
Please reply asap.

This where you can find the error screenshot: https://ibb.co/C1L6NMh

[ThemeLooks Support Team]

Hello,

Please follow the steps below.

1. https://enteraddon.com/restrofood-demo/how-to-install-restrofood-theme/
2. https://enteraddon.com/restrofood-demo/how-to-install-restrofood-wordpress-plugin/
3. https://enteraddon.com/restrofood-demo/how-to-import-theme-demo-data/

Best Regards,
ThemeLooks Support Team

[Antonio Iannaccone]

I obviously followed all the steps. But, as I said, the error appears. Can you send me files to upload and target folders so I could send them through FTP?

[ThemeLooks Support Team]

Hello,

An internal Server Error is not an error of a theme. It’s a server issue. Moreover, a WordPress theme demo does not work like you are thinking it could send through FTP.

Please let us know your hosting server’s PHP version, Memory Limit, and Maximum Upload File Size.

PHP version: We recommend PHP 8

Memory Limit: We recommend at least 1024MB to import correctly.

Maximum Upload File Size: The largest file size that can be uploaded to your WordPress installation. We recommend at least 1024MB.

Please check and fix those server issues and run the importer again to import the demo data.

Best Regards,
ThemeLooks Support Team

[Antonio Iannaccone]

Server PHP version is 7.4.
Memory Limit is 256M.
Maximum Upload File Size: 32MB.

I can’t edit any of these values.
Is there any way to import demo like that?
I could also send you my WordPress username and password.

[ThemeLooks Support Team]

Hello,

Please contact your hosting provider to update the value based on our recommendation. Without updating the value there is no way to import the demo because your server will not allow uploading larger than 32MB files.

Best Regards,
ThemeLooks Support Team

[Antonio Iannaccone]

I resolved adding these lines to the functions.php:

function ocdi_change_time_of_single_ajax_call() {
return 10;
}
add_filter( ‘ocdi/time_for_one_ajax_call’, ‘ocdi_change_time_of_single_ajax_call’ );

add_filter( ‘ocdi/regenerate_thumbnails_in_content_import’, ‘__return_false’ );

Please recommend the same thing if someone has my problem.
Thank you anyway for trying.

[Antonio Iannaccone]

Obviously after proceeding like that you also have to install “Regenerate Thumbnails” plugin, activate and use it.

[ThemeLooks Support Team]

Thanks for sharing!

[Author]

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