Issues and need to be updated !

[Bahaa Zrik]

Hello There,

Theme need to be updated, fontawesome are not working

1_ When i change the fontawesome icon shows small below link

https://prnt.sc/1u3yj6y

2_ When i try to do this element https://prnt.sc/1u3yqi7
I write the count and save it then save the update on the page shows like below

https://prnt.sc/1u3yo04

And when i try to reopen text are gone !

Please note this is the second license i bought because i wanted to update the site on extra path

[ThemeLooks Support Team]

Hello Bahaa,

Please let us know are you using WPBakery Back-end Editor or Front-end Editor?

Best Regards,
ThemeLooks Support Team

[Bahaa Zrik]

Hello There,

I used both to try the same issue,

But usually, I use WPBakery Back-end Editor

Icon has gone from the contact page, as well in the header!

When I edit a page with font fontawesome become very small or not showing

[Bahaa Zrik]

Hello There,

Will answer and solve the issues !!

Here is another issue with contact7 !!

https://prnt.sc/1uhi0pf

[ThemeLooks Support Team]

Hello Bahaa,

Please updated all of the plugins if any plugin was outdated. Also, we have updated our theme today. Please download and use the updated “singara” Theme, “singara-core” and “wpbakery page builder” Plugins to get the update.

Moreover, your screenshot shows you have no contact form for the shortcodes that show in your screenshot. Hence, please use a valid shortcode of the contact form.

Best Regards,
ThemeLooks Support Team

[Bahaa Zrik]

Hello Dear,

I have deleted all plugin all themes,

Reinstalled the updated theme

Same issue !

Please I am really tired of this

Let me know your email address I will send you login and you can check it yourself

[Bahaa Zrik]

Hello Again,

I am still waiting, I was planning to finish the site this weekend

It’s really anouing 5 days and this issue has not been solved yet.

It will much better if you always check your product properly before you published

[ThemeLooks Support Team]

Hello Bahaa,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

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