just update, and have on some pages "wrong" price table

[cloudhosting]

Hello,

I updated to last version just now.
ALL was working perfectly until I update 🙁

And now by some (not all) products on the website I get prices from wrong price table.

http://prntscr.com/jsu45m
as you can see here in WP admin I select Dedicated Canada

BUT on the website I get price table from ‘dedicated bulletproof server’
see print > http://prntscr.com/jstyt9

Is not a cache problem, I clear the cache.

Plugins in use, with all last versions.
Also disable ALL plugins that your template does not need, still no success.

Is the database somewhere confuse after the update?

The weird thing for 90% is good, only some products on site I can’t get the good price table.

**does not matters if I change to another price table, it does not change at all on the website.
In WP it change but not on the site.
Again is not a cache problem!

Any ideas 🙁

[ThemeLooks Support Team]

Hi There,

Please extend your support to get assistance, because your FREE support was expired on 2018-01-14.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hi,

??
http://prntscr.com/jsuocg
7 months 12 Jan 2019 of support remaining.

So how do you mean my support is expired on 2018-01-14

Please explain.

[ThemeLooks Support Team]

Please check out your profile here https://www.themelooks.com/support/forums/users/emanuels/ and the screenshot as a reference http://prntscr.com/jsupig

Moreover, please send a message using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to verify your support.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hi,
http://prntscr.com/jsuu3a
🙂

[ThemeLooks Support Team]

Thanks for your cooperate.

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Please Note: don’t provide the access information here, because this is a public forum.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hello,
send me a mail address where the WP system will send you a extra code to login.

[ThemeLooks Support Team]

We are really sorry to say that we are unable to login using your system. Every time it shows verification error.

Moreover, please let us know did you find out the problem only into the Dedicated Canada or every dedicated pricing table?

If you found out the issue only into the Dedicated Canada then check out the pricing table content that you have selected in the Dedicated Server Canada – Ottawa.

Furthermore, please provide us a full screenshot of your Dedicated Canada pricing table content to review as we are unable to login your website.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hi,
I disable the:
Two-Factor Authentication
I did not have problems login in 🙂

Can you also fix my Supported Until.. 🙂

**does not matters if I change to another price table, it does not change at all on the website.
In WP it change but not on the site.
Again is not a cache problem!

[ThemeLooks Support Team]

First of all, we have double checked our theme and there has no issue with our theme. That’s why we want to review your wp-admin to find out the issue if all other pricing table works perfectly then why this pricing table is not working.

So please stop all Authentication and provide just the wp-admin access to review your issue to fix. Otherwise, we will unable to assist you as there has no issue with our theme.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hi,
I think you did not read my last post good, I post:

I disable the:
Two-Factor Authentication

So you just can login with the details you got before, so NO extra mail for code 🙂

[ThemeLooks Support Team]

Hi There,

We are reviewing the issue to fix. Please wait with patience for our further reply with a possible solution for the issue.

Best Regards,
ThemeLooks Support Team

[cloudhosting]

Hi,
OK no problem, if I need to pay a fee for your help and time, I will do 🙂

[cloudhosting]

Hi,
If you check for instance the TH language pages, you will see that the price table use for
Dedicated ประเทศเนเธอร์แลนด์ Hosting
that’s dedicated servers the Netherlands
you see this:
http://prntscr.com/jsw6cy
if you change the “Dedicate Category” to the ‘real’ price tables, all is gone, you can not get the real good price table for dedicated Netherlands

But on the website is good:
http://prntscr.com/jsw71n

So there is something weird happening.

[ThemeLooks Support Team]

Hi There,

We have found out there has a little coding issue and we are sorry for the inconvenience.

Now we have fixed the issue and updated the theme on ThemeForest. Please download and use the updated theme v2.4 to get rid of the issue.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[Author]

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