MarketConnect Pages not Working

[Michael Gore]

I noticed that all MarketConnect pages that are available (SSL, Weebly and SpamExperts) do not function correctly. They are unable to make the content appear as it should and the image is way too big when viewing in Mobile. It is not scaling down. Can you all please fix this and send the new templates?

[ThemeLooks Support Team]

Hi Michael,

Please provide us your WHMCS MarketConnect pages links to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Michael Gore]

Website and mobile doesn’t look right. Choose product does not work.
https://client.safetynames.com/store/email-services

Mobile doesn’t look right
https://client.safetynames.com/store/website-builder
https://client.safetynames.com/store/ssl-certificates

[ThemeLooks Support Team]

Hi Michael,

We have got some console error in your provided pages. Please provide us your whmcs -> template folder’s FTP access using our Envato Market (themeforest) profile contact form click here including this support topic link as reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

First of all, this is a public forum. So, don’t send any information here. It can break your website security. So, we have deleted the information from here.

Please provide us your templates folder’s FTP access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact including this support topic link as reference to review the issue to fix.

Please provide us the following information.
1. Hostname
2. Port
3. Username
4. Password

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Michael,

We found out the issue. We will fix the issue ASAP and will provide an update of the theme on themeforest.

Please wait with patience for the next update of the theme. You will get notified when the theme will be updated on themeforest.

Best Regards,
ThemeLooks Support Team

• This reply was modified 6 years, 8 months ago by ThemeLooks Support Team.

[Michael Gore]

Hi,

How is this update coming?

[ThemeLooks Support Team]

Hi Michael,

We need some more time to provide the next update of the theme. That’s why, we have fixed the issue on your website only for you via the FTP access that you have provided us before. You could check the update on your website MarketConnect pages.

Best Regards,
ThemeLooks Support Team

[Michael Gore]

But the images are still messed up on my site

[ThemeLooks Support Team]

Hi Michael,

We are really sorry to say that, we didn’t find any issue like you told.

Please send us some screenshot of your issues. Also, send us the URL to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Michael Gore]

https://client.safetynames.com/store/website-builder

https://client.safetynames.com/store/ssl-certificates

https://client.safetynames.com/store/email-services

https://client.safetynames.com/store/order – If you click on this when trying to submit an order, you will see the issue right away. Also, on mobile it is a disaster.

https://client.safetynames.com/store/order – Photos are not sizing down

https://client.safetynames.com/store/email-services – Under sign up and get started, color of sentences are off

[ThemeLooks Support Team]

First of all, we have not found any image issue on the pages that you have listed. Please remove your browser and server cache and recheck the image issue.

2nd, please use below CSS to the css/custom.css file to fix the sentences color issue of email-services page.

.additional-options .option label {
    color: #fff;
}

Best Regards,
ThemeLooks Support Team

[Malesela]

Good day,

I’m having the same issue. From WHMCS, all set ups are correct. However, When I click to buy, the store is empty with the following message””Configure Product – Store”. Link: https://www.webhosters.co.za/client/index.php?rp=/store/order&pid=98

How do I resolve this?

[ThemeLooks Support Team]

Hi Malesela,

Please extend your support period to get assistance on your inquiry, because your FREE support period was expired about 3 years ago.

Moreover, please post your topic on the exact/right/correct forum that item you have bought HTML Template or WordPress Theme.

Best Regards,
ThemeLooks Support Team

[Author]

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