Mixed Content – Errors

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • #4155
    K.M. Badrul Alam
    Participant

    According to the result – https://www.whynopadlock.com/results/864c7b27-7740-410b-984e-384f3d5a66ad

    A file with an insecure url of “http://dedicpricetab_bgimg/” was loaded via the javascript file: https://rootlayer.net/wp-includes/js/jquery/jquery.js?ver=1.12.4 on line 4. The insecure URL may not be directly contained in the script file and may exist elsewhere.
    You may need to contact your web hosting provider for assistance.

    Our managed Webhosting staff asked us to contact the theme Developer so here we are.

    A quick response is appreciated.

    #4156

    Hi K.M.,

    Please extend your support to get assistance, because your FREE support was expired on 2017-10-16.

    Best Regards,
    ThemeLooks Support Team

    #4157
    K.M. Badrul Alam
    Participant

    Hello,

    Will extend the support but can you confirm if this issue can be resolved after extending the support?

    Cheers

    #4158

    We will investigate the issue after confirmation of your support extends. Moreover, it’s clearly said, “You may need to contact your web hosting provider for assistance”. So, if the issue has not related to our theme then we are unable to confirm for you that this issue can be resolved.

    Best Regards,
    ThemeLooks Support Team

    #4159
    K.M. Badrul Alam
    Participant

    This is about the Pricing tab or something which is related to the Theme so our Managed webhosting provider checked this enough and said the below –

    ========

    Hello,
    Each link is referencing this link http://dedicpricetab_bgimg which we have searched and searched for and have been unable to locate. We do not support coding issues and have gone above and beyond our scope of support to try and resolve this issue. Your developer will need to go through your code and find out where the link is located as the error I received in whynopadlock stated “A file with an insecure url of “http://dedicpricetab_bgimg/” was loaded via the javascript file: https://rootlayer.net/wp-includes/js/jquery/jquery.js?ver=1.12.4 on line 4. The insecure URL may not be directly contained in the script file and may exist elsewhere.” I have checked the jquery.js and searched for the link for the file in the code and found nothing and have also searched everything within the /home/rootlayer account and found no results. If you have any further questions, please feel free to ask.

    ==========

    #4160

    Based on the reference file link https://rootlayer.net/wp-includes/js/jquery/jquery.js?ver=1.12.4 the file has in the wp-includes folder. So, it’s all about your server or WordPress issue. That’s why the issue directly referred you to contact your web hosting provider for assistance.

    This is because the theme and plugins were installed in the wp-content folder, not wp-includes folder.

    Thanks for your understanding.

    Please extend your support before asking more questions.

    Best Regards,
    ThemeLooks Support Team

    #4171
    K.M. Badrul Alam
    Participant

    It is not about the Directory only. We did not use any Developer for it and Only WordPress theme purchased from you guys.

    Check this Image so you know

    http://piclair.com/data/jscwt.jpg

    And we did not want a solution for free but asked whether it can be resolved after paying the Support extending fee because there is no point in wasting 30$+ for nothing if we don’t know it is related to orDomain theme or not.

    Anyway, Domain pricing start and end etc is not something other than related to Ordomain theme if i am not wrong.

    Dedicated Pricing Tab, is not that related to Ordomain?

    http://piclair.com/data/61bzi.jpg

    Thanks

    #4172
    K.M. Badrul Alam
    Participant

    And be noted that this is happening after the recent OrDomain update 🙁

    #4173
    K.M. Badrul Alam
    Participant

    I gave sometimes today about this matter and found your official Ordomain page got this ‘word as well.

    This page – http://themelooks.us/demo/ordomain/wordpress/ordomain/dedicated-hosting-2/

    http://piclair.com/data/eja4w.jpg

    http://piclair.com/data/0s97l.jpg

    I think i am not failed to convince you that this is your theme issue and we are looking for a solution.

    #4174

    Hi K.M.,

    We are really sorry for the inconvenience.

    We are investigating the issue to fix. If needed we will update the theme on themeforest.

    Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #4175
    K.M. Badrul Alam
    Participant

    Anyway, I finally found the page inside the Theme

    themes/ordomain/ord-part/dedicated-pricing-tab.php

    Just for your info 🙂

    #4176
    K.M. Badrul Alam
    Participant

    Page – dedicated-pricing-tab.php

    If you replace dedicPriceTab_bgimg to https://dedicPriceTab_bgimg

    it will fix the thing.

    http://prntscr.com/kcdrl1

    We have fixed this by editing the page for now but we prefer you add https://dedicPriceTab_bgimg next time so your subscribers will not face this trouble.

    The trouble caught with Google Chrome browser only at the moment.

    Best wishes & Thanks

    #4196

    Hi K.M.,

    We have fixed the issue and updated the theme on themeforest. Please download and use the updated theme to get rid of the issue. You will get notified via email when the theme update will available.

    Best Regards,
    ThemeLooks Support Team

    #4250
    K.M. Badrul Alam
    Participant

    We have updated the theme and all fine so far.

    Cheers

    #4251

    Cheers!

    Best Regards,
    ThemeLooks Support Team

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