Mobile Device Compatibility

[Brian Joseph]

Dear Team,

I bought your theme some days ago, unfortunately, it is not compatible with the mobile device on slideshow does not display images which are found in desktop view. It has been installed on http://www.cheaphosting.co.tz

[ThemeLooks Support Team]

Hi Brian,

Sorry for the inconvenience.

However, based on the template UX, the slider image will not show in the responsive/small devices. Actually, it’s not a problem/issue, it’s a feature of the template.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[Brian Joseph]

Thanks for updating me,

So how to fix it then

[ThemeLooks Support Team]

We already told you that, it’s not an issue to fix. However, if you want to show the images in the responsive/small devices, then please follow the steps below.

1. Open the your desire file in the code editor. Example: index.html
2. Remove the hidden-sm hidden-xs class from each slider image main div. Please check out the screenshot as reference http://prntscr.com/hgaau4

Best Regards,
ThemeLooks Support Team

[Brian Joseph]

Hello Team,

Is it possible to use mailjet.com instead of mailchimp.com for mail subscriptions?

[ThemeLooks Support Team]

No. It’s not possible by default.

Best Regards,
ThemeLooks Support Team

[Abdulfatah]

Hi
my website is tabaarakict.com and the theme i purchased is Ordomain Theme but my problem is not responsive is there anyone can help me

• This reply was modified 6 years, 3 months ago by Abdulfatah.

[ThemeLooks Support Team]

Hi Abdulfatah,

Please don’t break our support forum rules to reply someone else topic. Moreover, this is not the same item that you have bought.

So, please post your own topic with details in the exact/right/correct forum that item you have bought. Please post your topic with a screenshot of your issue, here https://www.themelooks.com/support/forums/forum/ordomain/wordpress-theme/ that item you have bought.

Best Regards,
ThemeLooks Support Team

[Abdulfatah]

ok i will do

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