Mobile Menu Issue

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • #8508
    Shazer Simin
    Participant

    This is how my menu looks on ios devices.
    http://prntscr.com/ulvcra

    Any help would be appreciated.

    #8512

    Dear Shazer,

    It’s a megamenu issue. If you have installed the Max Mega Menu plugin, but not selected in the megamenu on the Appearance -> Menu http://prntscr.com/mkuftr It hides the mobile menu.

    Please deactivate the Max Mega Menu plugin to fix the issue if you are not using a megamenu.

    Best Regards,
    ThemeLooks Support Team

    #8517
    Shazer Simin
    Participant

    I’ve completely deactivated the plugin itself and the menu still appears like this.
    https://prnt.sc/ulvcra

    #8519
    Shazer Simin
    Participant

    After deactivating the plugin I also cleared the cache and tried again from a clean instance.

    #8520

    Dear Shazer,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8536

    Dear Shazer,

    You didn’t provide your website or wp-admin URL. You just provided your wp-admin Username & Password. Where we use those credentials?

    Please provide again your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8561

    Dear Shazer,

    Sorry for the inconvenience.

    We have listed this in our theme update list. We will fix the issue shortly in our next update of the theme. You will get notified via email when the theme update will available to download.

    Best Regards,
    ThemeLooks Support Team

Viewing 7 posts - 1 through 7 (of 7 total)
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