Mobile menu NOT working, home page pricing section not working

[Majid Semakula]

I recently purchase the Ordomain theme. Mobile menu NOT working. On desktop, home page pricing section not working, i cannot switch between DEDICATED HOSTING, RESELLER HOSTING, SHARED HOSTING, VPS HOSTING.

[ThemeLooks Support Team]

Hello,

We are sorry to say that your issues are not understandable.

Could you please explain in detail with some screenshots including your website URL to understand your issues?

Best Regards,
ThemeLooks Support Team

[Majid Semakula]

I am not going to publish my company information on a public platform. I would appreciate if I’m assisted through a private chat of email. I have bought hundreds of themes from theme forest and non of them have asked for my website links and similar information on forums.

The problem we are facing is not a customization issue, its the issue with the theme. Mobile menu is not working, how better should I explain this? I can send you my WordPress logins and look it up.

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Majid Semakula]

Thank you, I have sent all the necessary information

[ThemeLooks Support Team]

Hello,

Our info team forwarded your provided details to us. We will investigate the issue and get back to you ASAP.

Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have updated the theme. Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

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