Modifying /removing part of the footer.

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • #1845
    Lewis
    Participant

    Hello,

    I am wondering why I have a seemingly miss formed footer, with a big gap and such, i assume there is an easy fix I have failed to find as of now. Second of all, if I wished to make my footer like this: http://prntscr.com/fuxnwb (I used Inspect Element – What do i actually need to modify?)

    My website link is: https://www.blacklabelhost.com (In-Development.)

    #1847

    Hi Lewis,

    In this issue, you just need to disable the footer widgets from here http://prntscr.com/fv1m8s

    Moreover, please watch the video tutorials (here https://www.youtube.com/playlist?list=PLbmIKrgYlRbpUN1Y2pG2-cqTdXgvUlW6d ) to customize the theme.

    Best Regards,
    ThemeLooks Support Team

    #1859
    Lewis
    Participant

    Hi,

    I have disabled the footer widgets as suggested but I now have this issue:

    http://prntscr.com/fwwezf

    In addition the Game Servers tab seems to be coloured and i’m not sure why.

    http://prntscr.com/fwwfpw

    Kind regards,

    Lewis.

    #1860

    Hi Lewis,

    To fix your first issue, please follow the steps below.

    1. Go to Faq page
    2. Edit the page
    3 Follow the screenshot http://prntscr.com/fwzz0o

    To fix your 2nd issue, just remove the home page URL (https://www.blacklabelhost.com) from the “Coming Soon” drop-down menu. This is because, the Theme got the same URL in both menus “home” & “Coming Soon”. That’s why, it shows both menu active at the same time.

    Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

    #1861
    Lewis
    Participant

    Hi,

    The Navigation colour issue has been resolved, thank you. Removing the Subscribe part did seem to resolve the issues on all pages but the Domains and FAQ – I don’t know if these are separate issues?

    http://prntscr.com/fxc9kv
    and
    http://prntscr.com/fxc9qz

    Kind regards,

    Lewis.

    #1863

    Hi Lewis,

    We are not clear about your issues. Please write us with details with some screenshot of the dashboard where you have done/changed the data/option but the website not changed.

    Moreover, please use the updated theme, because, we have updated the theme yesterday.

    Best Regards,
    ThemeLooks Support Team

    #1867
    Lewis
    Participant

    Hi,

    First off how do I got about updating the theme?

    Second of all, I seem to have this big white bar shown here: https://prnt.sc/fxc9kv and here https://prnt.sc/fxc9qz (There is no subscribe option to remove.)

    Kind regards,

    Lewis.

    #1868

    Hi Lewis,

    Please provide your wp-admin access using the contact form link https://themeforest.net/user/themelooks#contact including this support topic link as reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #1876
    Lewis
    Participant

    Hi,

    I have sent the credentails via: http://www.themelooks.com/contact

    I hope to hear from you soon,

    Lewis.

    #1877

    Hi Lewis,

    We have not told you to send the credentials via: http://www.themelooks.com/contact

    We have told you to provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact including this support topic link as reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #1878
    Lewis
    Participant

    Hi,

    I have included my wp-admin link in the message.

    Hello,

    As for ‘spam’ it seems the message wasn’t sending, I kept getting a verification error and time outs when trying to use your contact form.

    #1879

    Please don’t get confused about what we have said to do and what you have done?

    So, please read the previous reply carefully and send the information again to the right department to get assistance.

    Best Regards,
    ThemeLooks Support Team

    #1881
    Lewis
    Participant

    I don’t understand what you want me to do? If you could re iterate that would brilliant.

    #1882

    Please provide your wp-admin access just using this link https://themeforest.net/user/themelooks#contact including this support topic link as reference to review the issue to fix.

    By the way, before contacting the support it’s best practice to check if:
    – You have the latest version of the theme and theme recommended plugins
    – Disable 3rd party plugins, most issues are caused by a plugin conflict

    Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

    Best Regards,
    ThemeLooks Support Team

    #1935
    Lewis
    Participant

    Hello,

    I have disabled all plugins and the issue with the blank space at the footer is still occurring on these links:

    https://www.blacklabelhost.com/faq/
    https://www.blacklabelhost.com/domains/

    My WP-Admin URL is:

    https://www.blacklabelhost.com/admin

    Kind regards,

    Lewis.

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