Multi delivery plugin problem

[Raha Mk]

I am trying setup plugin but which is not working as i expected.
When i choose delivery which is showing delivery fees always default value and also say to select delivery method.
https://prnt.sc/156umbp
https://prnt.sc/156urdz

[ThemeLooks Support Team]

Dear Raha,

Please check out this screenshot https://prnt.sc/157wv3j

Moreover, check out the FoodBook doc https://themelooks.net/documentation/plugin/foodbook/ for Multidelivery related settings https://prnt.sc/157x1s2

Best Regards,
ThemeLooks Support Team

[Raha Mk]

Hello,

If I removed all shipping options from default woocommerce I see shipping method not selected error msg like above screenshot.

Distance based fee also not working the price is still 10 if the distance different.

Please help.

[ThemeLooks Support Team]

Dear Raha,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Please Note: This is a public forum for our customers. So, don’t send your credential here. It can break your website security.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Raha,

We have reviewed your website. It looks like you have customized our plugin or somehow it conflicts with your used 3rd party plugins. Please let us know did you customize the plugin?

Also, we found some issues listed below that you need to fix to get working on the multi-delivery fees feature.

1. You are using an older version of FoodBook. Please update the FoodBook plugin.

2. Your google API has some permission issues. Please check out this doc https://themelooks.net/documentation/plugin/foodbook/how-to-create-google-api-key/ to provide all of this permission.

3. If your delivery area is 200km then you must need to add the last 200km delivery cost to the multi-delivery fees option. Because it calculates the fees KM to KM. Please check out this screenshot as a reference https://prnt.sc/159fdcp

Best Regards,
ThemeLooks Support Team

[Raha Mk]

Hello.

Plugin is updated, Could you please check the plugin is working with addon.
And now problem is delivery showing schedules delivery and pickup selections.
https://prnt.sc/15b71ra – this is good
https://prnt.sc/15b7ene – this is not good.

How to translate plugin to french?

Thank you

[ThemeLooks Support Team]

Dear Raha,

We didn’t understand your issue. Are you looking for only the Pickup by me option and want to hide the Delivery option?

Could you please explain in detail?

Moreover, you can use any translation plugin like WPML or Loco Translate plugin to translate the plugin.

Best Regards,
ThemeLooks Support Team

[Raha Mk]

Hello,

When do select Delivery, Which is not make sense to show delivery schedules (https://prnt.sc/15b7ene) and the schedules only to show on pickup (https://prnt.sc/15b71ra).

Thank you

[ThemeLooks Support Team]

Dear Raha,

The Schedule Delivery/Pickup for Delivery option is for taking pre-order. Hence, it makes sense because our system also supports taking pre-order for Delivery. In this century, a customer can intend to get delivery on their desire date & time instead of pickup. We made this option by researching & interviewing a lot of users.

Could you please explain in detail why you think it does not make sense for the Delivery option?

Moreover, if you think it does not work for you and you need a customization service based on your needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[Raha Mk]

Hello,

I came to your point and accept delivery needs scheduled for food. But same time, we need option to disable that for delivery so that i said which is not make sense as required.

Instead, You made those are required fields for both selection.

Thank you.

[Raha Mk]

Hello,

Thank you for the help.
I not very happy with the foodbook addon i bought recently could please help to get refund.

Thank you
Raha MK

[ThemeLooks Support Team]

Dear Raha,

We are sorry to say that there is nothing in our hands about refunds. In this case, you could contact Envato Market Help.

Best Regards,
ThemeLooks Support Team

[Raha Mk]

Yes, Could you please help me to how to get refund with evento market ? I am not happy with this purchase. Sorry to say this.

[ThemeLooks Support Team]

Dear Raha,

We are sorry to say that your request does not cover the item support.

Please learn more about the Envato Market (codecanyon) item support policy (item support includes & not includes), here https://codecanyon.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Raha,

Our plugin has the option to turn off the pre-order system. Please check out the screenshot as a reference https://prnt.sc/15i3alh

Best Regards,
ThemeLooks Support Team

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